Communication is very important part of human life. People could not function with one another without it. Methods of communication have changed and new were developed over time. To present the process of communication in a simple way there were created various communication models. They too have evolved over time from simple to more complex ones. There are various types of communication which indicate its complexity and diversity. This final paper's main theme is business communication. Due to the development of informationcommunication technology there are now new ways in which employees can communicate with one another and also in which the company can communicate with its external environment. Multimedia has an important role in today's communication in general and also in business communication because companies must keep up with new communication trends to sustain competitiveness. Electronic mail, presentations, web sites, social networks, various applications and programs are used to transfer and present multimedia content both in business world and in general. To increase the quality of communication, the sender has to be aware of possible disturbances that could jeopardise the process of communication. Some communication media are more likely to alter the message or not to deliver it at all. Those media should not be used if the information is important and has to be delivered. Due to the fact that people in modem societies are surrounded by new technological innovations, especially those concerning communication, the quality of interpersonal communication, which is now used less than before, decreases.