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undergraduate thesis
Upravljanje kvalitetom
Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics in Osijek, 2016. urn:nbn:hr:145:381430
Roso, Larisa
Josip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
Chair of Quantitative Methods and Informatics

Institutional repository: EFOS REPOSITORY

Cite this document

Roso, L. (2016). Upravljanje kvalitetom (Undergraduate thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:381430

Roso, Larisa. "Upravljanje kvalitetom." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2016. https://urn.nsk.hr/urn:nbn:hr:145:381430

Roso, Larisa. "Upravljanje kvalitetom." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2016. https://urn.nsk.hr/urn:nbn:hr:145:381430

Roso, L. (2016). 'Upravljanje kvalitetom', Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, accessed 26 December 2024, https://urn.nsk.hr/urn:nbn:hr:145:381430

Roso L. Upravljanje kvalitetom [Undergraduate thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek; 2016 [cited 2024 December 26] Available at: https://urn.nsk.hr/urn:nbn:hr:145:381430

L. Roso, "Upravljanje kvalitetom", Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, Osijek, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:145:381430

Metadata
TitleUpravljanje kvalitetom
AuthorLarisa Roso
MentorJerko Glavaš (mentor)
Committee memberJerko Glavaš (predsjednik povjerenstva)
Committee memberZdravko Tolušić (član povjerenstva)
Committee memberDavor Dujak (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
(Chair of Quantitative Methods and Informatics)
Osijek
Defense date and country2016-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Marketing
Abstract
U cilju racionalizacije troškova i bolje produktivnosti rada u današnje vrijeme mnoge tvrtke svoje sporedne poslove prepuštaju poduzećima koji se njima bave. Transcom je kao jedan od začetnika koncepta samostalnog pružanja usluga službe za korisnike, morao izgraditi svoju poziciju na hrvatskom tržištu. Kako bi zadržao reputaciju o kvaliteti i raznovrsnosti ponude usluga među klijentima bilo je nužno stvoriti kvalitetne sustave upravljanja. Sustavi upravljanja od izuzetne su važnosti za poslovanje tvrtke i služe im kako bi lakše organizirali i usmjerili svoje poslovanje. S obzirom na prirodu posla jedan od najvažnijih sustava upravljanja je sustav upravljanja kvalitetom. Izvrsnost u pružanju usluga prema korisnicima rezultirala je velikim brojem uspješnih poslovnih solucija koje su dovele do dugotrajnih i stabilnih partnerstava i otvorili vrata novim poslovnim prilikama. Zbog toga Transcom danas posluje na dvije lokacije u Hrvatskoj s kapacitetom od preko 670 radnih jedinica i više od 1000 zaposlenika koju pružaju usluge na hrvatskom, talijanskom, njemačkom i drugim europskim jezicima.
Abstract (english)
In order to rationalize costs and improve labor productivity, many companies use outsourcing as part of their business strategy. Transcom, as one of the pioneers of the concept of providing customer care service, had to build its position in the Croatian market. In order to maintain the reputation of the quality and diversity in providing services among customers, it was necessary to create quality management systems. These systems are of great importance for the company's operations and serve to help organize and direct its operations. Given the nature of the work is providing customer care services, one of the most important control system is the quality management system. Excellence in providing services to customers resulted in a large number of successful business solutions that led to long-term and stable partnerships and opened doors to new business opportunities. Because of that business strategy, Transcom operates in two locations in Croatia with a capacity of over 670 work units and more than 1,000 employees who provide services in Croatian, Italian, German and other European languages.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:145:381430
Study programmeTitle: Marketing
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2016-10-21 10:10:55