Nowadays, it is very important how quality is managed. The dominance for each customer and the desire to meet their growing demands has contributed to the even greater importance of quality. If an organization wants to be successful, in addition to quality control of purchased materials and equipment, special attention should be paid to quality costs that greatly affect the business result, and it is necessary to monitor them. It is necessary to invest as much as possible in the costs for quality, and to reduce the costs incurred due to (in) quality. In addition, quality needs to be constantly improved, and one way is to use tools that provide credible data based on which management analyzes and makes decisions. In terms of costs, there is also a specific convenience of measuring, calculating and expressing values in monetary form, which is very important in planning and classification, recording and control, and elaboration and management of costs. In a global, common sense, costs are interpreted as a reduction and loss of existing goods, whether human resources, material or financial assets, while in the business system they serve as parameters for measuring and controlling the economic factors of TQM. The pursuit of supervision, control, and cost optimization is important for business performance, as any useless effect can be used to improve current performance or business processes.