prikaz prve stranice dokumenta Utjecaj verbalne komunikacije na poslovno pregovaranje teleoperatera u RH
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master's thesis
Utjecaj verbalne komunikacije na poslovno pregovaranje teleoperatera u RH
Rijeka: University of Rijeka, Faculty of Economics and Business, 2021. urn:nbn:hr:192:556478
Cindrić, Martina
University of Rijeka
Faculty of Economics and Business

Institutional repository: Repository of the University of Rijeka, Faculty of Economics and Business

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Cindrić, M. (2021). Utjecaj verbalne komunikacije na poslovno pregovaranje teleoperatera u RH (Master's thesis). Rijeka: University of Rijeka, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:192:556478

Cindrić, Martina. "Utjecaj verbalne komunikacije na poslovno pregovaranje teleoperatera u RH." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2021. https://urn.nsk.hr/urn:nbn:hr:192:556478

Cindrić, Martina. "Utjecaj verbalne komunikacije na poslovno pregovaranje teleoperatera u RH." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2021. https://urn.nsk.hr/urn:nbn:hr:192:556478

Cindrić, M. (2021). 'Utjecaj verbalne komunikacije na poslovno pregovaranje teleoperatera u RH', Master's thesis, University of Rijeka, Faculty of Economics and Business, accessed 27 December 2024, https://urn.nsk.hr/urn:nbn:hr:192:556478

Cindrić M. Utjecaj verbalne komunikacije na poslovno pregovaranje teleoperatera u RH [Master's thesis]. Rijeka: University of Rijeka, Faculty of Economics and Business; 2021 [cited 2024 December 27] Available at: https://urn.nsk.hr/urn:nbn:hr:192:556478

M. Cindrić, "Utjecaj verbalne komunikacije na poslovno pregovaranje teleoperatera u RH", Master's thesis, University of Rijeka, Faculty of Economics and Business, Rijeka, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:192:556478

Metadata
TitleUtjecaj verbalne komunikacije na poslovno pregovaranje teleoperatera u RH
AuthorMartina Cindrić
MentorTomislav Galović (mentor)
Committee memberTomislav Galović (predsjednik povjerenstva)
Committee memberHeri Bezić (član povjerenstva)
Committee memberAna Štambuk (član povjerenstva)
GranterUniversity of Rijeka
Faculty of Economics and Business
Rijeka
Defense date and country2021-05-13, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Komunikacija je nastala još u počecima čovjekovog postojanja. Kako se životni prostor dijeli s drugima, tako dolazi i do razmjene informacija zbog toga što je život čovjeka gotovo nemoguć bez komunikacije s drugim pojedincima ili skupinama. Cilj ovog rada i istraživanja je pojmovno objasniti pregovaranje kao proces koji se sastoji prvenstveno od komunikacijske strukture koja može biti verbalna i/ili neverbalna. Istraživanje u ovom radu je provedeno na primjeru teleoperatera u Hrvatskoj, a naglasak je na verbalnoj komunikaciji telefonom. U anketi je sudjelovao određeni broj ispitanka. U radu su kroz nekoliko poglavlja, korištene kombinacije metode analize, klasifikacije, deskripcije, uzoraka te statistička i matematička metoda. Kombinacijom navedenih metoda došlo se do zaključaka i rezultata istraživanja. Najveći broj ispitanika privržen je Hrvatskom Telekomu d.d. a određenom teleoperateru najprije će ih privući povoljnija cijena. U svemu tome vrlo je bitna paraverbalna komunikacija koja na ovaj način komuniciranja i pregovaranja ima veliki utjecaj.
Abstract (english)
Communication originated in the beginnings of human existence. As living space is shared with others, so is the exchange of information because human life is inconceivable without communication with other individuals or groups. The aim of this research is to conceptually explain negotiation as a process consisting primarily of a communication structure that can be verbal and / or nonverbal. The research in this paper was conducted on the example of teleoperators in Croatia, and the emphasis is on verbal communication by telephone. A number of respondents took part in the survey. Through several chapters, combinations of methods of analysis, classification, description, samples and statistical and mathematical methods were used in the paper. The combination of these methods led to the conclusions and results of the research. The largest number of respondents is attached to Hrvatski Telekom d.d. and to a particular teleoperator they will first be attracted by a more favorable price. In all this, paraverbal communication is very important, which has a great influence in this way of communication and negotiation.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:192:556478
Study programmeTitle: Business Economics; specializations in: Finance and Banking, Entrepreneurship, Management, Finance and Accounting, Marketing, International Business, IT Business, International Business IT Business
Course: Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2021-05-20 10:40:43