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master's thesis
Utjecaj principijelnog pregovaranja na uspješnost turističkih poduzeća u Republici Hrvatskoj
Rijeka: University of Rijeka, Faculty of Economics and Business, 2021. urn:nbn:hr:192:472249
Ugarković, Sarah
University of Rijeka
Faculty of Economics and Business

Institutional repository: Repository of the University of Rijeka, Faculty of Economics and Business

Cite this document

Ugarković, S. (2021). Utjecaj principijelnog pregovaranja na uspješnost turističkih poduzeća u Republici Hrvatskoj (Master's thesis). Rijeka: University of Rijeka, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:192:472249

Ugarković, Sarah. "Utjecaj principijelnog pregovaranja na uspješnost turističkih poduzeća u Republici Hrvatskoj." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2021. https://urn.nsk.hr/urn:nbn:hr:192:472249

Ugarković, Sarah. "Utjecaj principijelnog pregovaranja na uspješnost turističkih poduzeća u Republici Hrvatskoj." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2021. https://urn.nsk.hr/urn:nbn:hr:192:472249

Ugarković, S. (2021). 'Utjecaj principijelnog pregovaranja na uspješnost turističkih poduzeća u Republici Hrvatskoj', Master's thesis, University of Rijeka, Faculty of Economics and Business, accessed 29 April 2024, https://urn.nsk.hr/urn:nbn:hr:192:472249

Ugarković S. Utjecaj principijelnog pregovaranja na uspješnost turističkih poduzeća u Republici Hrvatskoj [Master's thesis]. Rijeka: University of Rijeka, Faculty of Economics and Business; 2021 [cited 2024 April 29] Available at: https://urn.nsk.hr/urn:nbn:hr:192:472249

S. Ugarković, "Utjecaj principijelnog pregovaranja na uspješnost turističkih poduzeća u Republici Hrvatskoj", Master's thesis, University of Rijeka, Faculty of Economics and Business, Rijeka, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:192:472249

Metadata
TitleUtjecaj principijelnog pregovaranja na uspješnost turističkih poduzeća u Republici Hrvatskoj
Title (english)The impact of principled negotiation on the success of tourism companies in the Republic of Croatia
AuthorSarah Ugarković
MentorTomislav Galović (mentor)
Committee memberTomislav Galović (predsjednik povjerenstva)
Committee memberHeri Bezić (član povjerenstva)
Committee memberAna Štambuk (član povjerenstva)
GranterUniversity of Rijeka
Faculty of Economics and Business
Rijeka
Defense date and country2021-09-16, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Principijelno pregovaranje je vrlo kvalitetno pregovaranje temeljeno na rješavanju problema i konflikata te donosi korist svim uključenim stranama. Pregovarački timovi nisu protivnici već partneri. Cilj ovog pregovaranja je kvalitetan sporazum za obje strane. Za probleme koji se javljaju tijekom pregovora, poželjno je koristiti se načelima principijelnog pregovaranja. Turističko tržište ima svoje specifičnosti i ovaj rad će istražiti koliko je principijelno pregovaranje prisutno u turističkim poduzećima. Opisano je kako se pregovori pripremaju, što učiniti kad pregovori upadnu u krizu, BATNA kao rješenje u pričuvi i kako riješiti konflikt interesa. Turistička poduzeća koja su sudjelovala u istraživanju spadaju u ugostiteljski sektor (hoteli, kampovi, turistička naselja, turistički apartmani, lječilišta, marine, agencije u turizmu). Priprema pregovora podrazumijeva dobru informiranost pregovarača i upoznavanje druge strane što će pridonijeti kvalitetnom dogovaranju do rješenja.
Abstract (english)
Principled negotitation is very high quality negotiation based on solving problems and conflicts and brings benefits to all parties involved. Negotiating teams are not opponents but partners. Goal of this negotiation is a quality agreement for both sides. For the problems which occur during negotiations, it's preferable to use principles of principled negotiation. Tourist market has it's own specifics and this work will explore how much principled negotiation is present in tourism companies. It is described how negotiations are prepared, what to do when negotiations fall into crisis, BATNA as solution in reserve and how to solve conflict of interest. Tourism companies that participated in research belong to the hospitality sector (hotels, camps, tourist resorts, tourist apartments, spas, marine, agencies in tourism). Preparation of negotiations implies good informedness of negotiators and getting to know the other side which will bring quality negotiation to a solution.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:192:472249
Study programmeTitle: Business Economics; specializations in: Finance and Banking, Entrepreneurship, Management, Finance and Accounting, Marketing, International Business, IT Business, International Business IT Business
Course: Management
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2021-11-05 16:54:37