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master's thesis
Kvaliteta pružanja usluge prijevoza učenika
Rijeka: University of Rijeka, Faculty of Economics, 2017. urn:nbn:hr:192:524316
Tominac, Martina
University of Rijeka
Faculty of Economics and Business

Institutional repository: Repository of the University of Rijeka, Faculty of Economics and Business

Cite this document

Tominac, M. (2017). Kvaliteta pružanja usluge prijevoza učenika (Master's thesis). Rijeka: University of Rijeka, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:192:524316

Tominac, Martina. "Kvaliteta pružanja usluge prijevoza učenika." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2017. https://urn.nsk.hr/urn:nbn:hr:192:524316

Tominac, Martina. "Kvaliteta pružanja usluge prijevoza učenika." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2017. https://urn.nsk.hr/urn:nbn:hr:192:524316

Tominac, M. (2017). 'Kvaliteta pružanja usluge prijevoza učenika', Master's thesis, University of Rijeka, Faculty of Economics and Business, accessed 27 December 2024, https://urn.nsk.hr/urn:nbn:hr:192:524316

Tominac M. Kvaliteta pružanja usluge prijevoza učenika [Master's thesis]. Rijeka: University of Rijeka, Faculty of Economics and Business; 2017 [cited 2024 December 27] Available at: https://urn.nsk.hr/urn:nbn:hr:192:524316

M. Tominac, "Kvaliteta pružanja usluge prijevoza učenika", Master's thesis, University of Rijeka, Faculty of Economics and Business, Rijeka, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:192:524316

Metadata
TitleKvaliteta pružanja usluge prijevoza učenika
Title (english)The quality of providing transportation service to pupils
AuthorMartina Tominac
MentorIvan Frančišković (mentor)
Committee memberIvan Frančišković (predsjednik povjerenstva)
Committee memberDejan Miljenović (član povjerenstva)
Committee memberMaja Vujičić (član povjerenstva)
GranterUniversity of Rijeka
Faculty of Economics and Business
Rijeka
Defense date and country2017-09-19, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Prijevoz putnika ima nezamjenjivu ulogu prometne djelatnosti u sklopu svakog nacionalnog gospodarstva, sa putnikom kao prijevoznim objektom u svom središtu. Upravo zato, kvaliteta prijevozne usluge ima za cilj što više moguće povećati zadovoljstvo korisnika kako bi zadržala njihovu privrženost i učinila ih stalnim korisnicima usluga. Kroz ovaj diplomski rad obrađena je tematika istraživanja kvalitete pružanja usluge prijevoza na primjeru učenika u Karlovačkoj županiji. Dobiveni rezultati pokazuju da je kvaliteta usluge prijevoza učenika na prihvatljivoj razini, ali je potrebno još mnogo ulaganja za pospješenje kvalitete prijevoza.
Abstract (english)
Passenger transport has an irreplaceable role of transport activity within each national economy, with a passenger as a transport facility in its center. That is precisely why the quality of transport services aims to maximize customer satisfaction so as to maintain their commitment and make them permanent service users. Through this graduate paper, the elaboraed topic of the research is the quality of service provision of transport on the example of students in Karlovac County. The obtained results show that the quality of student transport services is at an acceptable level, but there is still a need to invest in improving transport quality.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:192:524316
Study programmeTitle: Business Economics; specializations in: Finance and Banking, Entrepreneurship, Management, Finance and Accounting, Marketing, International Business, IT Business
Course: Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2017-11-06 12:27:56