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undergraduate thesis
UPRAVLJANJE KONFLIKTIMA U RESTORANU SPHERE HOTELA KOMPAS
Završni rad
Split: University of Split, Faculty of economics Split, 2018. urn:nbn:hr:124:527803
Roko, Zvonimir
University of Split
Faculty of economics Split

Institutional repository: REFST

Cite this document

Roko, Z. (2018). UPRAVLJANJE KONFLIKTIMA U RESTORANU SPHERE HOTELA KOMPAS : Završni rad (Undergraduate thesis). Split: University of Split, Faculty of economics Split. Retrieved from https://urn.nsk.hr/urn:nbn:hr:124:527803

Roko, Zvonimir. "UPRAVLJANJE KONFLIKTIMA U RESTORANU SPHERE HOTELA KOMPAS : Završni rad." Undergraduate thesis, University of Split, Faculty of economics Split, 2018. https://urn.nsk.hr/urn:nbn:hr:124:527803

Roko, Zvonimir. "UPRAVLJANJE KONFLIKTIMA U RESTORANU SPHERE HOTELA KOMPAS : Završni rad." Undergraduate thesis, University of Split, Faculty of economics Split, 2018. https://urn.nsk.hr/urn:nbn:hr:124:527803

Roko, Z. (2018). 'UPRAVLJANJE KONFLIKTIMA U RESTORANU SPHERE HOTELA KOMPAS : Završni rad', Undergraduate thesis, University of Split, Faculty of economics Split, accessed 30 November 2024, https://urn.nsk.hr/urn:nbn:hr:124:527803

Roko Z. UPRAVLJANJE KONFLIKTIMA U RESTORANU SPHERE HOTELA KOMPAS : Završni rad [Undergraduate thesis]. Split: University of Split, Faculty of economics Split; 2018 [cited 2024 November 30] Available at: https://urn.nsk.hr/urn:nbn:hr:124:527803

Z. Roko, "UPRAVLJANJE KONFLIKTIMA U RESTORANU SPHERE HOTELA KOMPAS : Završni rad", Undergraduate thesis, University of Split, Faculty of economics Split, Split, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:124:527803

Metadata
TitleUPRAVLJANJE KONFLIKTIMA U RESTORANU SPHERE HOTELA KOMPAS : Završni rad
AuthorZvonimir Roko
MentorDanica Bakotić (mentor)
MBZ: 274302
GranterUniversity of Split
Faculty of economics Split
Split
Defense date and country2018-06, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
U završnom radu prikazano je što su to konflikti i koja je njihova važnost u organizaciji. Provedeno je empirijsko istraživanje konflikata. U uvodu je navedeno što su to konflikti, koja je njihova važnost te struktura cijelog rada. U teorijskom dijelu rada detaljnije je navedeno što su to konflikti, koji su njihovi uzroci i vrste. Zatim podjela konflikata na faze te naposljetku i ono najvažnije, načini upravljanja konfliktima. Razumijevanje ovog dijela važno je jer objašnjava značenje konflikata koje je nužno poznavati da bi se mogao shvatiti istraživački dio rada. Na početku trećeg poglavlja nalazi se ukratko povijesni aspekt društva Jadranski luksuzni hoteli d.d. kojem je 2013. godine pripojen Hotel Kompas d.d. Nadalje naveden je povijesni, ekonomski i organizacijski aspekt Hotela Kompas Dubrovnik, nakon čega slijedi opis Restorana Sphere, čiji su zaposlenici predmet empirijskog istraživanja. Budući da su glavni predmeti istraživanja navedeni, u četvrtom poglavlju smješteno je empirijsko istraživanje koje se provelo putem ankete. Razrađeno je pet pitanja koja su vezana za sociodemografske podatke ispitanika, zatim trinaest pitanja pobliže vezana za same konflikte u organizaciji. Nakon istraživanja objašnjeni su prethodno postavljeni problemi i hipoteze. U konačnici nalazi se zaključak rada, navedena je literatura, popis slika, popis tablica te sažetak.
Abstract (english)
The final paper presents conflicts and their importance in organization. Empirical research was conducted. In the theoretical part are explained the meaning of conflicts, their causes and types. Afterward phase divison of conflicts and conflict management. This part is very important to comprehend because of the general understanding of this work. At the beginning of the third part are shortly given historical review of Jadranski luksuzni hoteli company which contains Hotel Kompas d.d. since 2013. Afterwards are stated historical, economical and organizational aspect of Hotel Kompas Dubrovnik. Also we can se a review of Restaurant Sphere and employees which are the main respondents of empirical research. Since the main subjects of this work are mentioned, in the fourth part are given empirical research which are conducted trough a survey. There are few questions related to sociodemographic structure and thirteen questions related to conflicts in organization. After the research, previously pointed out problems and hypotheses are explained. In the end of this work, after the conclusion cited was used literature, list of pictures, tables and summary.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:124:527803
Study programmeTitle: Tourism Operations
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
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Created on2019-01-17 08:52:30