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undergraduate thesis
Kvaliteta usluge u telkomunikacijskom sektoru poduzeća Telemach
Zagreb: University of Zagreb, Faculty of Economics and Business, 2024. urn:nbn:hr:148:275208
Glogolja, Victoria
University of Zagreb
Faculty of Economics and Business
Department of Trade and International Business

Institutional repository: REPEFZG

Cite this document

Glogolja, V. (2024). Kvaliteta usluge u telkomunikacijskom sektoru poduzeća Telemach (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:275208

Glogolja, Victoria. "Kvaliteta usluge u telkomunikacijskom sektoru poduzeća Telemach." Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, 2024. https://urn.nsk.hr/urn:nbn:hr:148:275208

Glogolja, Victoria. "Kvaliteta usluge u telkomunikacijskom sektoru poduzeća Telemach." Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, 2024. https://urn.nsk.hr/urn:nbn:hr:148:275208

Glogolja, V. (2024). 'Kvaliteta usluge u telkomunikacijskom sektoru poduzeća Telemach', Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, accessed 24 December 2024, https://urn.nsk.hr/urn:nbn:hr:148:275208

Glogolja V. Kvaliteta usluge u telkomunikacijskom sektoru poduzeća Telemach [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2024 [cited 2024 December 24] Available at: https://urn.nsk.hr/urn:nbn:hr:148:275208

V. Glogolja, "Kvaliteta usluge u telkomunikacijskom sektoru poduzeća Telemach", Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:148:275208

Metadata
TitleKvaliteta usluge u telkomunikacijskom sektoru poduzeća Telemach
Title (english)Quality of service in the telecommunications sector of the company Telemach
AuthorVictoria Glogolja
MentorTomislav Baković (mentor)
GranterUniversity of Zagreb
Faculty of Economics and Business
(Department of Trade and International Business)
Zagreb
Defense date and country2024-07-02, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Macroeconomics
Abstract
U sektoru telekomunikacija, kvaliteta usluge mjeri se na isti način kao i u ostalim uslužnim djelatnostima, analizom različitih dimenzija kvalitete usluge. Iako nema opće prihvaćenog konsenzusa o broju relevantnih dimenzija kvalitete usluge u sektoru telekomunikacija, kontinuirano prisutne dimenzije kvalitete usluga su pouzdanost, opipljiva vrijednost, susretljivost, osiguranje, empatija, mreža, korisnička služba i pogodnosti.
Abstract (english)
In the telecommunications sector, service quality is measured in the same way as in other service activities, by analyzing different dimensions of service quality. Although there is no generally accepted consensus on the number of relevant dimensions of service quality in the telecommunications sector, the continuously present dimensions of service quality are reliability, tangible value, responsiveness, insurance, empathy, network, customer service and convenience.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:148:275208
Study programmeTitle: Business economics
Study programme type: professional
Study level: undergraduate
Academic / professional title: pristupnik ekonomije/pristupnica ekonomije (pristupnik ekonomije/pristupnica ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution-NonCommercial-ShareAlike 3.0 Unported (CC BY-NC-SA 3.0) icon
Created on2024-07-02 12:20:51