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master's thesis
Povezanost interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama
Zagreb: University of Zagreb, Faculty of Economics and Business, 2024. urn:nbn:hr:148:631051
Buntić, Niko
University of Zagreb
Faculty of Economics and Business
Department of Organization and Management

Institutional repository: REPEFZG

Cite this document

Buntić, N. (2024). Povezanost interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama (Master's thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:631051

Buntić, Niko. "Povezanost interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2024. https://urn.nsk.hr/urn:nbn:hr:148:631051

Buntić, Niko. "Povezanost interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2024. https://urn.nsk.hr/urn:nbn:hr:148:631051

Buntić, N. (2024). 'Povezanost interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama', Master's thesis, University of Zagreb, Faculty of Economics and Business, accessed 07 October 2024, https://urn.nsk.hr/urn:nbn:hr:148:631051

Buntić N. Povezanost interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama [Master's thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2024 [cited 2024 October 07] Available at: https://urn.nsk.hr/urn:nbn:hr:148:631051

N. Buntić, "Povezanost interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama", Master's thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:148:631051

Metadata
TitlePovezanost interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama
Title (english)The relationship between interpersonal conflicts and job satisfaction of employees in banks
AuthorNiko Buntić
MentorAna Aleksić Fredotović (mentor)
Committee memberIvana Načinović Braje (član povjerenstva)
Committee memberJakša Krišto (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Economics and Business
(Department of Organization and Management)
Zagreb
Defense date and country2024-07-02, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Predmet ovog diplomskog rada je međuodnos interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama. Kao temeljni cilj rada namjeravalo se istražiti i analizirati povezanost između interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama, odnosno odrediti utječe li učestalost i priroda interpersonalnih sukoba na razinu zadovoljstva poslom zaposlenika u bankama. U istraživanju su analizirani različite dimenzije interpersonalnih sukoba na radnom mjestu u bankarskom sektoru u Hrvatskoj, kao i njihova povezanost sa zadovoljstvom zaposlenika. Rezultati deskriptivne statistike pokazali su umjerenu razinu sukoba u odnosima među kolegama i radnih zadataka, dok su različite dimenzije zadovoljstva poslom ocijenjene umjereno visoko. Analizom korelacije i regresije potvrđena je povezanost između interpersonalnih sukoba, posebno u odnosima među kolegama i radnih zadataka, s nižim zadovoljstvom poslom zaposlenika. Konkretno, pokazalo se da veći stupanj sukoba u odnosima među kolegama i radnih zadataka rezultira nižim zadovoljstvom posla zaposlenika. Ti nalazi sugeriraju važnost razumijevanja i upravljanja sukobima na radnom mjestu radi poboljšanja zadovoljstva zaposlenika i produktivnosti.
Abstract (english)
The subject of this master's thesis is the relationship between interpersonal conflicts and employee job satisfaction in banks. The fundamental aim of the study was to investigate and analyze the correlation between interpersonal conflicts and employee job satisfaction in banks, specifically to determine whether the frequency and nature of interpersonal conflicts affect the level of employee job satisfaction in banks. The research analyzed various dimensions of interpersonal conflicts in the workplace within the banking sector in Croatia, as well as their association with employee job satisfaction. Descriptive statistics results indicated a moderate level of conflicts in colleague relationships and job tasks, while different dimensions of job satisfaction were rated moderately high. Correlation and regression analysis confirmed the connection between interpersonal conflicts, especially in colleague relationships and job tasks, with lower employee job satisfaction. Specifically, it was shown that a higher degree of conflicts in colleague relationships and job tasks results in lower job satisfaction among employees. These findings suggest the importance of understanding and managing conflicts in the workplace to improve employee satisfaction and productivity.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:148:631051
Study programmeTitle: Business economics
Study programme type: university
Study level: integrated undergraduate and graduate
Academic / professional title: sveučilišni magistar ekonomije/sveučilišna magistra ekonomije (sveučilišni magistar ekonomije/sveučilišna magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution-NonCommercial-ShareAlike 3.0 Unported (CC BY-NC-SA 3.0) icon
Created on2024-07-04 12:21:22