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The role of perceived risk as moderator of the influence of perceived usefulness and ease-of-use on the acceptance of electronic public administration services
Zagreb: University of Zagreb, Faculty of Economics and Business, 2024. urn:nbn:hr:148:840089
Elhawari, Mostafa
University of Zagreb
Faculty of Economics and Business
Department of Informatics

Institutional repository: REPEFZG

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Elhawari, M. (2024). The role of perceived risk as moderator of the influence of perceived usefulness and ease-of-use on the acceptance of electronic public administration services (Doctoral thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:840089

Elhawari, Mostafa. "The role of perceived risk as moderator of the influence of perceived usefulness and ease-of-use on the acceptance of electronic public administration services." Doctoral thesis, University of Zagreb, Faculty of Economics and Business, 2024. https://urn.nsk.hr/urn:nbn:hr:148:840089

Elhawari, Mostafa. "The role of perceived risk as moderator of the influence of perceived usefulness and ease-of-use on the acceptance of electronic public administration services." Doctoral thesis, University of Zagreb, Faculty of Economics and Business, 2024. https://urn.nsk.hr/urn:nbn:hr:148:840089

Elhawari, M. (2024). 'The role of perceived risk as moderator of the influence of perceived usefulness and ease-of-use on the acceptance of electronic public administration services', Doctoral thesis, University of Zagreb, Faculty of Economics and Business, accessed 25 December 2024, https://urn.nsk.hr/urn:nbn:hr:148:840089

Elhawari M. The role of perceived risk as moderator of the influence of perceived usefulness and ease-of-use on the acceptance of electronic public administration services [Doctoral thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2024 [cited 2024 December 25] Available at: https://urn.nsk.hr/urn:nbn:hr:148:840089

M. Elhawari, "The role of perceived risk as moderator of the influence of perceived usefulness and ease-of-use on the acceptance of electronic public administration services", Doctoral thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:148:840089

Metadata
TitleThe role of perceived risk as moderator of the influence of perceived usefulness and ease-of-use on the acceptance of electronic public administration services
Title (croatian)Uloga percipiranoga rizika kao moderatora utjecaja percipirane korisnosti i jednostavnosti korištenja na prihvaćanje usluga elektroničke javne uprave
AuthorMostafa Elhawari
MentorMirjana Pejić Bach (mentor)
Committee memberMario Spremić (predsjednik povjerenstva)
Committee memberLjerka Luić (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Economics and Business
(Department of Informatics)
Zagreb
Defense date and country2024-09-11, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Business Informatics
Universal decimal classification
(UDC)		330 - Economics. Economic science
Abstract
The thesis explores the adoption and usage intensity of electronic public administration services in Libya, focusing on the moderating role of perceived information technology risks. The study highlights the importance of electronic public administration in enhancing governance and public service delivery in developing countries. However, the adoption rate is affected by various barriers, including perceived information technology risks. The study evaluates how these perceived risks affect the usage intensity of electronic public administration services in Libya, integrating factors from the Technology Acceptance Model (TAM) and additional moderators like information technology risk and self-efficacy in internet usage. The research methodology involves a quantitative approach, using a structured questionnaire distributed to Libyan citizens and analysed using structural equation modelling. The results show that perceived usefulness and ease of use significantly influence attitudes towards using electronic public administration services. However, perceived information technology risk moderates the relationship between users' attitudes and their usage intensity. Users who perceive higher information technology risks are likely to use services less intensively. Effective management of information technology risks is crucial to increasing the adoption and usage intensity of electronic public administration services in Libya. Enhancing security features and conducting extensive public education campaigns to build trust among users are essential steps. The study contributes to the understanding of how perceived information technology risks influence the intensity of electronic public administration usage in Libya, offering practical implications for policymakers and developers.
Abstract (croatian)
Doktorski rad istražuje usvajanje i intenzitet korištenja elektroničkih usluga javne uprave u Libiji, s naglaskom na modeirajuću ulogu percipiranih rizika informacijske tehnologije. Studija naglašava važnost elektroničke javne uprave u poboljšanju upravljanja i pružanja javnih usluga u zemljama u razvoju. Međutim, na stopu usvajanja utječu različite prepreke, uključujući percipirane rizike informacijske tehnologije. Istraživanje procjenjuje kako ti percipirani rizici utječu na intenzitet korištenja elektroničkih usluga javne uprave u Libiji, integrirajući čimbenike iz Modela prihvaćanja tehnologije (TAM) i dodatne moderatore poput rizika informacijske tehnologije i samoučinkovitosti u korištenju interneta. Metodologija istraživanja uključuje kvantitativni pristup, koristeći strukturirani upitnik koji je distribuiran libijskim građanima, a prikupljeni podaci su analizirani korištenjem modeliranja strukturnih jednadžbi. Rezultati pokazuju da percipirana korisnost i jednostavnost korištenja značajno utječu na stavove prema korištenju elektroničkih usluga javne uprave. Međutim, percipirani rizik informacijske tehnologije ublažava odnos između stavova korisnika i njihovog intenziteta korištenja. Korisnici koji percipiraju veće rizike informacijske tehnologije vjerojatno će manje intenzivno koristiti usluge. Učinkovito upravljanje rizicima informacijske tehnologije ključno je za povećanje usvajanja i intenziteta korištenja elektroničkih usluga javne uprave u Libiji. Poboljšanje sigurnosnih značajki i provođenje opsežnih javnih obrazovnih kampanja za izgradnju povjerenja među korisnicima ključni su koraci. Studija pridonosi razumijevanju načina na koji percipirani rizici informacijske tehnologije utječu na intenzitet korištenja elektroničke javne uprave u Libiji, nudeći praktične implikacije za donositelje politika i programere.
Keywords
Keywords (croatian)
Languageenglish
URN:NBNurn:nbn:hr:148:840089
Promotion2024
Study programmeTitle: Economy and Global Security
Study programme type: university
Study level: postgraduate
Academic / professional title: doktor/doktorica znanosti iz znanstvenog područja društvenih znanosti (doktor/doktorica znanosti iz znanstvenog područja društvenih znanosti)
Type of resourceText
Extent163 stranice, 303 izvora literature, 36 slika, 67 tablica
File originBorn digital
Access conditionsAccess restricted to authenticated users
Terms of useLicence In copyright icon
Created on2024-09-22 21:45:31