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master's thesis
Studija slučaja implementacije softvera Salesforce u neprofitnom sektoru
Zagreb: University of Zagreb, Faculty of Economics and Business, 2024. urn:nbn:hr:148:400683
Čavlina, Lucija
University of Zagreb
Faculty of Economics and Business
Department of Informatics

Institutional repository: REPEFZG

Cite this document

Čavlina, L. (2024). Studija slučaja implementacije softvera Salesforce u neprofitnom sektoru (Master's thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:400683

Čavlina, Lucija. "Studija slučaja implementacije softvera Salesforce u neprofitnom sektoru." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2024. https://urn.nsk.hr/urn:nbn:hr:148:400683

Čavlina, Lucija. "Studija slučaja implementacije softvera Salesforce u neprofitnom sektoru." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2024. https://urn.nsk.hr/urn:nbn:hr:148:400683

Čavlina, L. (2024). 'Studija slučaja implementacije softvera Salesforce u neprofitnom sektoru', Master's thesis, University of Zagreb, Faculty of Economics and Business, accessed 19 November 2024, https://urn.nsk.hr/urn:nbn:hr:148:400683

Čavlina L. Studija slučaja implementacije softvera Salesforce u neprofitnom sektoru [Master's thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2024 [cited 2024 November 19] Available at: https://urn.nsk.hr/urn:nbn:hr:148:400683

L. Čavlina, "Studija slučaja implementacije softvera Salesforce u neprofitnom sektoru", Master's thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:148:400683

Metadata
TitleStudija slučaja implementacije softvera Salesforce u neprofitnom sektoru
Title (english)Case Study of Salesforce Software Implementation in the Nonprofit Sector
AuthorLucija Čavlina
MentorMirjana Pejić Bach (mentor)
Committee memberBožidar Jaković (predsjednik povjerenstva)
Committee memberBlaženka Knežević (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Economics and Business
(Department of Informatics)
Zagreb
Defense date and country2024-09-24, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Za potrebe ovog projekta stvorena je neprofitna udruga Svijet mladih. Neprofitne organizacije često se suočavaju s izazovima poput upravljanja projektima, resursima i komunikacijom s donatorima i sudionicima. Prije implementacije analizirani su zahtjevi klijenta i stvoren je detaljan model podataka koji povezuje sve relevantne objekte, uključujući donacije, prijave, projekte i radionice. Glavni dio implementacije je Salesforce aplikacija kojom je poboljšano upravljanje poslovnim procesima i podacima. Drugi dio implementacije je korisničko sučelje koje je razvijeno unutar Experience Cloud platforme. Ovaj korisnički portal omogućava korisnicima pristup informacijama o udruzi, prijavu na događaje, uređivanje profila i pregled vlastitih prijava. Komponente su izrađene tako da zadovoljavaju specifične potrebe korisnika, a aplikacija je prevedena na hrvatski jezik. Sve navedene funkcionalnosti omogućile su udruzi Svijet mladih efikasnije upravljanje resursima i bolju komunikaciju s članovima, što je rezultiralo značajnim poboljšanjem njihovog poslovanja i služenja zajednici.
Abstract (english)
For this project, the non-profit organization Svijet mladih was created. Non-profit organizations often face challenges such as managing projects, resources, and communication with donors and participants. Before the implementation, client requirements were analyzed, and a detailed data model was created to connect all relevant objects, including donations, applications, projects, and workshops. The main part of the implementation is the Salesforce application, which improved the management of business processes and data. The second part of the implementation is the user interface developed on the Experience Cloud platform. This user portal allows users to access information about the organization, register for events, edit profiles, and review their applications. The components were designed to meet the specific needs of users, and the application was translated into Croatian. All these functionalities have enabled Svijet mladih to manage resources more efficiently and improve communication with members, resulting in significant improvements in their operations and service to the community.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:148:400683
Study programmeTitle: Business economics
Study programme type: university
Study level: integrated undergraduate and graduate
Academic / professional title: sveučilišni magistar ekonomije/sveučilišna magistra ekonomije (sveučilišni magistar ekonomije/sveučilišna magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution-NonCommercial-ShareAlike 3.0 Unported (CC BY-NC-SA 3.0) icon
Created on2024-10-01 13:05:04