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master's thesis
Implementacija vitkog sustava upravljanja u hrvatskom zdravstvu po uzoru na britansku Nacionalnu zdravstvenu službu
Zagreb: University of Zagreb, Faculty of Economics and Business, 2020. urn:nbn:hr:148:275017
Bećirović, Mirela
University of Zagreb
Faculty of Economics and Business
Department of Organization and Management

Institutional repository: REPEFZG

Cite this document

Bećirović, M. (2020). Implementacija vitkog sustava upravljanja u hrvatskom zdravstvu po uzoru na britansku Nacionalnu zdravstvenu službu (Master's thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:275017

Bećirović, Mirela. "Implementacija vitkog sustava upravljanja u hrvatskom zdravstvu po uzoru na britansku Nacionalnu zdravstvenu službu." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2020. https://urn.nsk.hr/urn:nbn:hr:148:275017

Bećirović, Mirela. "Implementacija vitkog sustava upravljanja u hrvatskom zdravstvu po uzoru na britansku Nacionalnu zdravstvenu službu." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2020. https://urn.nsk.hr/urn:nbn:hr:148:275017

Bećirović, M. (2020). 'Implementacija vitkog sustava upravljanja u hrvatskom zdravstvu po uzoru na britansku Nacionalnu zdravstvenu službu', Master's thesis, University of Zagreb, Faculty of Economics and Business, accessed 08 July 2024, https://urn.nsk.hr/urn:nbn:hr:148:275017

Bećirović M. Implementacija vitkog sustava upravljanja u hrvatskom zdravstvu po uzoru na britansku Nacionalnu zdravstvenu službu [Master's thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2020 [cited 2024 July 08] Available at: https://urn.nsk.hr/urn:nbn:hr:148:275017

M. Bećirović, "Implementacija vitkog sustava upravljanja u hrvatskom zdravstvu po uzoru na britansku Nacionalnu zdravstvenu službu", Master's thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:148:275017

Metadata
TitleImplementacija vitkog sustava upravljanja u hrvatskom zdravstvu po uzoru na britansku Nacionalnu zdravstvenu službu
Title (english)Implementation of a lean management system in Croatian healthcare following the example of the United Kingdom National Health Service
AuthorMirela Bećirović
MentorJasna Prester (mentor)
MBZ: 256870
Committee memberAna Aleksić (predsjednik povjerenstva)
Committee memberTomislav Hernaus (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Economics and Business
(Department of Organization and Management)
Zagreb
Defense date and country2020-09-24, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Tema ovog rada je primjena vitkog sustava upravljanja i vitkog razmišljanja u poboljšanju uspješnosti zdravstvenog sustava. Vitki pristup upravljanju započeo je u automobilskoj industriji Toyota korporacije kao metoda kojom se ostvarivala najveća moguća korist uz minimalne resurse. Zadnjih nekoliko godina pridaje se važnost vitkom sustavu upravljanja u uslužnim poduzećima, među kojima su i zdravstvene ustanove. Teorijski dio rada prikazuje ulogu vitkog sustava upravljanja i njegovu primjenu u poduzećima, pri čemu se veći naglasak stavlja na poduzeća uslužnog sektora. U empirijskom dijelu rada analiziraju se rezultati provedenog empirijskog istraživanja o razini vitkosti odabranih britanskih i hrvatskih zdravstvenih objekata, koji najvećim dijelom čine bolnice. Ispitanici su davali odgovore procjenjujući operativne procese zdravstvenih ustanova u kojima su zaposleni. Temeljem provedenog istraživanja zaključeno je kako britanski zdravstveni sustav uvelike primjenjuje vitki način razmišljanja te da postoji jaz između britanskog i hrvatskog upravljanja zdravstvenim institucijama.
Abstract (english)
The subject of this thesis is the application of a lean management system and lean thinking regarding the improvement of the health system performance. Lean management as a method began in the automotive industry of Toyota Motor Corporations and its goal was to achieve more value for customers with fewer resources. In the last few years, importance has been attached to a lean management system in service companies, including healthcare facilities. The theoretical part of this paper shows the role of a lean management system and its application in companies, with greater emphasis on service sector companies. The empirical research of this paper analyses the results of a study on the level of leanness of selected British and Croatian health facilities, which are mostly hospitals. Respondents provided answers by assessing the operational processes of the health facilities in which they are employed. Based on the research, it was concluded that the British health system largely applies a lean way of thinking and that there is a gap between the British and Croatian health institutions management.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:148:275017
Study programmeTitle: Business Economics
Study programme type: university
Study level: integrated undergraduate and graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution-NonCommercial-ShareAlike 3.0 Unported (CC BY-NC-SA 3.0) icon
Created on2020-09-26 20:50:43