The aim of this paper is to study which methods and tools can be used in managing the quality of health services. Quality is a term that is used every day and, in general, something that satisfies the expectations and needs of a person is described as quality. Good organization of processes and activities is necessary for the successful operation of a company. The implementation of a certain quality management system enables the company to continuously improve and ensure the quality of products and services. By using various methodologies and tools, processes are controlled and organized, which enables safer and more efficient production, better quality products and greater customer satisfaction. Advances in technology and the science of medicine have also increased the expectations of health care users. In order to meet the growing expectations of health care users, it is necessary to monitor and improve the processes and activities in the operation of health care institutions. In health care, quality is controlled by monitoring indicators, trends and changes, analyzing their causes, and then, depending on the need, corrective measures are implemented. The case analysis was conducted on the example of the Magdalena Clinic, which has a developed quality management system and complies with ISO9000 standards and many other international requirements and recommendations. An in-depth interview was conducted to gain a better understanding of the methods used to ensure the quality of health care. Some of the methods used in the Magdaleni Clinic and which are explained in more detail in the paper are the SBAR communication method, supplier evaluation, quality and safety improvement plan, internal audit.