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undergraduate thesis
Upravljanje kvalitetom u zdravstvu na primjeru Republike Hrvatske
Zagreb: University of Zagreb, Faculty of Economics and Business, 2022. urn:nbn:hr:148:936444
Bakarić, Lea
University of Zagreb
Faculty of Economics and Business
Department of Trade and International Business

Institutional repository: REPEFZG

Cite this document

Bakarić, L. (2022). Upravljanje kvalitetom u zdravstvu na primjeru Republike Hrvatske (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:936444

Bakarić, Lea. "Upravljanje kvalitetom u zdravstvu na primjeru Republike Hrvatske." Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, 2022. https://urn.nsk.hr/urn:nbn:hr:148:936444

Bakarić, Lea. "Upravljanje kvalitetom u zdravstvu na primjeru Republike Hrvatske." Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, 2022. https://urn.nsk.hr/urn:nbn:hr:148:936444

Bakarić, L. (2022). 'Upravljanje kvalitetom u zdravstvu na primjeru Republike Hrvatske', Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, accessed 06 January 2025, https://urn.nsk.hr/urn:nbn:hr:148:936444

Bakarić L. Upravljanje kvalitetom u zdravstvu na primjeru Republike Hrvatske [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2022 [cited 2025 January 06] Available at: https://urn.nsk.hr/urn:nbn:hr:148:936444

L. Bakarić, "Upravljanje kvalitetom u zdravstvu na primjeru Republike Hrvatske", Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:148:936444

Metadata
TitleUpravljanje kvalitetom u zdravstvu na primjeru Republike Hrvatske
Title (english)Quality management in health care on the example of the Republic of Croatia
AuthorLea Bakarić
MentorMate Damić (mentor)
GranterUniversity of Zagreb
Faculty of Economics and Business
(Department of Trade and International Business)
Zagreb
Defense date and country2022-09-28, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Trade and Tourism
Abstract
Upravljanje kvalitetom važan je zadatak u mnogim industrijama jer može pomoći u prepoznavanju potencijala, optimizaciji procesa, rasteretiti zaposlenike i omogućiti bolje rezultate rada u cjelini. Posebno je važno u zdravstvu. Upravljanje kvalitetom strukturira i sustavno poboljšava procese te omogućuje veću transparentnost procesa za sve uključene. Istovremeno se identificiraju slabe točke u sustavu te se greške detektiraju i otklanjaju u ranoj fazi. Sustav upravljanja kvalitetom u zdravstvu povećava zadovoljstvo pacijenata. U sklopu ovog završnog rada na temu upravljanje kvalitetom u zdravstvu na primjeru Republike Hrvatske su prikazani ključni elementi i načini mjerenja kvalitete te osiguranje i kontrola kvalitete. U nastavku je prikazana kvaliteta zdravstvene zaštite te indikatori kvalitete zdravstvene njege. U sklopu završnog rada je napravljeno istraživanje o percepciji kvalitete zdravstvene usluge u Republici Hrvatskoj gdje je ukupno 50 ispitanika dalo svoju ocjenu o kvaliteti zdravstvenog sustava Republike Hrvatske.
Abstract (english)
Quality management is an important task in many industries because it can help identify potential, optimize processes, relieve employees and enable better work results as a whole. It is especially important in healthcare. Quality management structures and systematically improves processes and enables greater process transparency for all involved. At the same time, weak points in the system are identified and errors are detected and eliminated at an early stage. The quality management system in healthcare increases patient satisfaction. As part of this final paper on the topic of quality management in health care, the key elements and methods of quality measurement, as well as quality assurance and control, are presented on the example of the Republic of Croatia. The following shows the quality of health care and indicators of the quality of health care. As part of the final paper, a survey was conducted on the perception of the quality of healthcare services in the Republic of Croatia, where a total of 50 respondents gave their evaluations of the quality of the healthcare system in the Republic of Croatia.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:148:936444
Study programmeTitle: Business Economics; specializations in: Trade Business Operations, Tourism Business Operations, Accounting and Finances, Business Secretary
Course: Tourism Business Operations
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a pristupnik/pristupnica ekonomije (stručni/a pristupnik/pristupnica ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2022-09-28 16:34:16