The therapeutic alliance is the foundation of work in a penal institution which achieves the goal of treatment (behaviour change, resocialisation and reintegration into the society) through forming a trust relationship of the offender and the correctional staff. The aim of the thesis is to present an overview of research that deals with the impact of attitudes of prisoners towards correctional staff and their impact on the outcome of treatment. This paper will show the role of attitudes in behaviour and the influence they have on accepting change, motivating prisoners and creating a good treatment relationship. As attitudes are important in determining behaviour and affect the treatment relationship, it is important to investigate them in the context of rehabilitation of offenders. This paper covered and analyzed eleven papers of professional literature that corresponded to the given topic. The analysis of the works revealed four main areas covering the attitudes of prisoners towards staff: understanding the needs of offenders (responsiveness), hostile atmosphere, inhumane behavior and blaming the system. Each of these areas consists of factors that positively or negatively affect the perception of correctional staff such as unacceptable behavior, distrust, insecurity and other. The role of interpersonal relationships in the creation and maintenance of relationships in a penal institution is recognized, but notions of a good therapeutic relationship are distinguished. The results highlight the importance of researching this perspective, which helps to understand the success of treatment and the needs of offenders in further treatment work.