The goal of this research is to describe the experience of out-of-court settlement by mediators and their own role in this process, with the aim of obtaining a deeper insight into the mediation practice. The study included five mediator from two Professional services for out-of-court settlement (Zagreb and Osijek). The method by which the data was collected is the focus group. The method of simple coding was used as the method of data processing. The research results gave an insight into the perspective of out-of-court settlement by the mediators. 11 themes describe the findings about motivation for work, the perception of out-of-court settlement, the criteria for a su successful proces, their role and contribution to the success of the settlement, the characteristics of a good mediator, the most demanding part of the role of the mediator, helping and aggravating factors, personal gains and recommendations for improving the quality of court settlement in Croatia. The results indicate that the role of mediator in the process of out-of-court settlement is essential, from the perspective of the mediator, and that good process management leads to a successful out-of-court settlement. For this reason, the mediators perceive the development and maintaining of their professional competencies as important. Also, they recognize that the quality of their work is influenced by material and objective conditions of work and that creates the obligation of responsible structures for the improvement of the organizational features of out-of-court settlement in Croatia.