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master's thesis
Upravljanje korisničkim upitima u ispitivanju programske podrške u automobilskoj industriji
Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek, 2022. urn:nbn:hr:200:282696
Ferić, Franjo
Josip Juraj Strossmayer University of Osijek
Faculty of Electrical Engineering, Computer Science and Information Technology Osijek
Department of Software Engineering
Chair of Visual Computing

Institutional repository: Faculty of Electrical Engineering, Computer Science and Information Technology Osijek

Cite this document

Ferić, F. (2022). Upravljanje korisničkim upitima u ispitivanju programske podrške u automobilskoj industriji (Master's thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:200:282696

Ferić, Franjo. "Upravljanje korisničkim upitima u ispitivanju programske podrške u automobilskoj industriji." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek, 2022. https://urn.nsk.hr/urn:nbn:hr:200:282696

Ferić, Franjo. "Upravljanje korisničkim upitima u ispitivanju programske podrške u automobilskoj industriji." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek, 2022. https://urn.nsk.hr/urn:nbn:hr:200:282696

Ferić, F. (2022). 'Upravljanje korisničkim upitima u ispitivanju programske podrške u automobilskoj industriji', Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek, accessed 27 November 2024, https://urn.nsk.hr/urn:nbn:hr:200:282696

Ferić F. Upravljanje korisničkim upitima u ispitivanju programske podrške u automobilskoj industriji [Master's thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek; 2022 [cited 2024 November 27] Available at: https://urn.nsk.hr/urn:nbn:hr:200:282696

F. Ferić, "Upravljanje korisničkim upitima u ispitivanju programske podrške u automobilskoj industriji", Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek, Osijek, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:200:282696

Metadata
TitleUpravljanje korisničkim upitima u ispitivanju programske podrške u automobilskoj industriji
Title (english)Ticketing system for automotive software testing
AuthorFranjo Ferić
MentorJosip Job (mentor)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Electrical Engineering, Computer Science and Information Technology Osijek
(Department of Software Engineering)
(Chair of Visual Computing)
Osijek
Defense date and country2022-09-29, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Computing
Information Systems
Abstract
Zadatak rada je integracija ticketing sustava Jira sa sustavom za provođenje udaljenog ispitivanja programske podrške u automobilskoj industriji. Integracija ticketing sustava u postojeći sustava za ispitivanje programske podrške je učestala pojava kod tvrtki čija je glavna usluga testiranje programske podrške. Razlog integracije ticketing sustava je dobitak na učinkovitosti te poboljšana mogućnost praćenja vremena koje pojedini zaposlenik provede postavljajući okolinu potrebnu za izvršavanje nekog testa, koliko vremena se izvodi test te koliko je vremena provedeno za stvaranje tiketa ako je rezultat testa bio pad ili preskakanje testa. Budući da je moguće da neka tvrtka koristi više od jednog ticketing sustava, u radu je opisano pet ticketing sutava te su navedene njihove prednosti, nedostatci i mogući načini korištenja istih uz sustave za udaljeno ispitivanje programske podrške. U glavnom dijelu rada opisana je implementacija adaptera koji je osmišljen kao rješenje za integraciju većeg broja različitih ticketing sustava s jednim sustavom za ispitivanje programske podrške. Uz opis implementacije integracije Jira i ClickUp sustava preko adaptera, opisan je i način nadogradnje adaptera u slučaju da se uz Jira i ClickUp sustave želi dodati komunikacija sa još ticketing sustava. Također je prikazan i opisan sadržaj implementiranog korisničkog sučelja koje služi kao primjer onoga što bi sučelje za komunikaciju s ticketing sustavima trebalo sadržavati i kako ostvariti njegovu najbolju preglednost.
Abstract (english)
The aim of this paper is to integrate the Jira ticketing system with a remote testing system used in the automotive industry. The integration of the ticketing system into the existing software testing system is a frequent occurrence in companies whose main service is software testing. The reason for this integration is to gain efficiency and the improved ability of monitoring exactly how much time an individual employee spends setting up the environment necessary for test execution, as well as how much time the test is being performed and the time that was spent creating a ticket if the result of the test was a fail or a skip. Since it is possible for a company to use more than one ticketing system, the paper describes five ticketing systems, listing their advantages, disadvantages, and possible ways of using them in addition to systems for remote software testing. The main part of the paper describes the implementation of the adapter, which was designed as a solution for integrating a number of different ticketing systems with one system for software testing. In addition to describing the implementation of integration of Jira and ClickUp systems via the adapter, this paper also presents a description on how to upgrade the adapter if, in addition to Jira and ClickUp systems, a communication with an aditional ticketing systems is wanted. Furthermore, the content of the implemented user interface is also shown and described, which serves as an example of what the interface for communication with ticketing systems should contain and how to achieve the best interface transparency.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:200:282696
Study programmeTitle: Graduate University Study Programme in Computer Engineering
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka računarstva (magistar/magistra inženjer/inženjerka računarstva)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2023-01-09 09:15:32