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master's thesis
Računalna telefonija u poslovnom okruženju
Zagreb: University of Zagreb, Faculty of Electrical Engineering and Computing, 2014. urn:nbn:hr:168:701623
Vagner, Dominik
University of Zagreb
Faculty of Electrical Engineering and Computing

Institutional repository: FER Repository

Cite this document

Vagner, D. (2014). Računalna telefonija u poslovnom okruženju (Master's thesis). Zagreb: University of Zagreb, Faculty of Electrical Engineering and Computing. Retrieved from https://urn.nsk.hr/urn:nbn:hr:168:701623

Vagner, Dominik. "Računalna telefonija u poslovnom okruženju." Master's thesis, University of Zagreb, Faculty of Electrical Engineering and Computing, 2014. https://urn.nsk.hr/urn:nbn:hr:168:701623

Vagner, Dominik. "Računalna telefonija u poslovnom okruženju." Master's thesis, University of Zagreb, Faculty of Electrical Engineering and Computing, 2014. https://urn.nsk.hr/urn:nbn:hr:168:701623

Vagner, D. (2014). 'Računalna telefonija u poslovnom okruženju', Master's thesis, University of Zagreb, Faculty of Electrical Engineering and Computing, accessed 04 November 2024, https://urn.nsk.hr/urn:nbn:hr:168:701623

Vagner D. Računalna telefonija u poslovnom okruženju [Master's thesis]. Zagreb: University of Zagreb, Faculty of Electrical Engineering and Computing; 2014 [cited 2024 November 04] Available at: https://urn.nsk.hr/urn:nbn:hr:168:701623

D. Vagner, "Računalna telefonija u poslovnom okruženju", Master's thesis, University of Zagreb, Faculty of Electrical Engineering and Computing, Zagreb, 2014. Available at: https://urn.nsk.hr/urn:nbn:hr:168:701623

Metadata
TitleRačunalna telefonija u poslovnom okruženju
Title (english)Computer telephony in business environment
AuthorDominik Vagner
MentorDragan Jevtić (mentor)
Committee memberDragan Jevtić (predsjednik povjerenstva)
Committee memberVedran Podobnik (član povjerenstva)
Committee memberTomislav Grgić (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Electrical Engineering and Computing
Zagreb
Defense date and country2014-07-07, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Computing
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Electrical Engineering
Abstract
Integracija računala i telefonije predstavlja napredak u tehnološkom smislu, ali i izazov za optimalnu realizaciju usluga. Uz financijske uštede na opremi potrebno je ulagati u softverska rješenja i poboljšanje kvalitete. Sve popularnija postaju CTI rješenja bazirana na HMP tehnološkom pristupu zbog prednosti korištenja računalne procesne snage i Interneta kao medija za prijenos informacija. Ovaj diplomski rad analizira trenutno korištene tehnologije za prijenos i obradu podataka te telefonske tehnološke koncepte radi izvedbe specifične CTI usluge. Korištenjem Envox Studia i HMP tehnologije za razvoj i kontrolu, osobnog računala za procesiranje i Interneta kao medija razvijena je usluga u obliku interaktivnog telefonskog sustava (IVR-a). Razvijeni laboratorijski IVR uz nužne softverske i hardverske komponente pruža profesionalnu i kompetentnu uslugu u poslovnom okruženju.
Abstract (english)
Computer telephony integration represents a technological breakthrough, but also a challenge for optimal implementation of services. In addition to financial savings on the equipment an investment in software solutions and quality of service is necessary. CTI solutions based on HMP technological approach are becoming increasingly popular because of the advantages of using computer processing power and the Internet as a medium for conveying information. This thesis analyzes the current technologies used for the transmission and processing of data and telephone technology concepts in order to design a specific CTI service. Using Envox Studio and HMP technology for the development and control, personal computer for processing and the Internet as a medium an interactive telephone system (IVR) was developed. With the necessary software and hardware components the developed IVR provides a professional and competent service in the business environment.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:168:701623
Study programmeTitle: Information and Communication Technology
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka informacijske i komunikacijske tehnologije (magistar/magistra inženjer/inženjerka informacijske i komunikacijske tehnologije)
Type of resourceText
File originBorn digital
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Created on2018-02-06 14:14:48