prikaz prve stranice dokumenta Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga
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scientific master's theses
Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga
Zagreb: University of Zagreb, Faculty of Electrical Engineering and Computing, 2011. urn:nbn:hr:168:844886
Nenadić, Ivan
University of Zagreb
Faculty of Electrical Engineering and Computing
Department of Telecommunications

Institutional repository: FER Repository

Cite this document

Nenadić, I. (2011). Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga (Scientific master's theses). Zagreb: University of Zagreb, Faculty of Electrical Engineering and Computing. Retrieved from https://urn.nsk.hr/urn:nbn:hr:168:844886

Nenadić, Ivan. "Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga." Scientific master's theses, University of Zagreb, Faculty of Electrical Engineering and Computing, 2011. https://urn.nsk.hr/urn:nbn:hr:168:844886

Nenadić, Ivan. "Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga." Scientific master's theses, University of Zagreb, Faculty of Electrical Engineering and Computing, 2011. https://urn.nsk.hr/urn:nbn:hr:168:844886

Nenadić, I. (2011). 'Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga', Scientific master's theses, University of Zagreb, Faculty of Electrical Engineering and Computing, accessed 07 March 2025, https://urn.nsk.hr/urn:nbn:hr:168:844886

Nenadić I. Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga [Scientific master's theses]. Zagreb: University of Zagreb, Faculty of Electrical Engineering and Computing; 2011 [cited 2025 March 07] Available at: https://urn.nsk.hr/urn:nbn:hr:168:844886

I. Nenadić, "Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga", Scientific master's theses, University of Zagreb, Faculty of Electrical Engineering and Computing, Zagreb, 2011. Available at: https://urn.nsk.hr/urn:nbn:hr:168:844886

Metadata
TitleAnaliza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga
Title (english)Analysis of design methods for quality of service monitoring system
AuthorIvan Nenadić
MentorMladen Kos (mentor)
Committee memberMarijan Kunštić (predsjednik povjerenstva)
Committee memberMladen Kos (član povjerenstva)
Committee memberDarko Huljenić (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Electrical Engineering and Computing
(Department of Telecommunications)
Zagreb
Defense date and country2011-12-07, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Electrical Engineering
Telecommunications and Informatics
Universal decimal classification
(UDC)		621.3 - Electrical engineering
Abstract
Kako bi se omogućio daljnji razvoj poslovnih modela na današnjem konkurentnom telekomunikacijskom tržištu, koje je okarakterizirano složenim konvergentnim heterogenim okruženjem, potrebno je ostvariti nadzor kvalitete usluge što predstavlja izazov za telekomunikacijske operatore prilikom transformacije njihovih operacijskih procesa prema proaktivnoj organizaciji. U skladu s TMF NGOSS standarizacijskim okvirom predložena je funkcionalna arhitektura za upravljanje kvalitetom usluge s kraja na kraj mreže kao integracijsko rješenje koje nadopunjuje postojeće OSS/BSS sustave te pruža automatizaciju poslovnih proces upravljanja i omogućuje pogled na kvalitetu usluge sa stanovišta različitih zainteresiranih strana. Za učinkoviti pristup implementaciji nadzora kvalitete usluge predložena je konkretna metodologija za modeliranje kvalitete usluge, definiranje ključnih pokazatelja performansi usluge te identifikaciju nadzornih i mjernih podataka za populaciju modela usluge. Tako definirana metodologija postavlja fokus na uslugu i/ili kupca te omogućuje definiranje okvira usluge prilikom modeliranja složenih usluga u okruženju s više pružatelja usluga s više različitih tehnologija. U laboratorijskom okruženju simulirana je predložena integracijska arhitektura, te je korištenjem predložene metodologije kreiran i implementiran model usluge.
Abstract (english)
QoS monitoring presents an important challenge for operators as they transform their operational processes towards proactive organization and facilitate further business models in today competitive telecommunication landscape and complex convergent heterogeneous environments. Following on standardization frameworks such as TMF NGOSS, a functional end-to-end service assurance architecture for Service Quality Management is proposed as integration solution that complements the existing OSS/BSS systems, provides automation for business processes and enables view on QoS from different stakeholder perspectives. For effective service assurance approach implementation, a “top-down” straightforward methodology is described that provides Quality of Service modeling, KQI/KPI definition and identification of monitoring and measurement data for service model population. Such methodology enables service and/or customer focus as well as scope management that is necessary to obtain when modeling complex services in multi-provider and multi-technology environment. Proposed functional service assurance architecture has been simulated in laboratory environment and was used to implement service model that was created based on proposed methodology.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:168:844886
Study programmeTitle: Postgraduate master programme in electrical engineering
Study programme type: university
Study level: postgraduate
Academic / professional title: Magistar znanosti elektrotehnike (Magistar znanosti elektrotehnike)
Catalog URLhttp://lib.fer.hr/cgi-bin/koha/opac-detail.pl?biblionumber=37264
Type of resourceText
Extent132 str ; 30 cm
File originBorn digital
Access conditionsClosed access
Terms of useLicence In copyright icon
Created on2019-07-10 09:03:06