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scientific master's theses
Ocjena uporabivosti interaktivnih glasovnih usluga u poslovnim primjenama
Zagreb: University of Zagreb, Faculty of Electrical Engineering and Computing, 2004. urn:nbn:hr:168:103525
Kezić, Siniša
University of Zagreb
Faculty of Electrical Engineering and Computing

Institutional repository: FER Repository

Cite this document

Kezić, S. (2004). Ocjena uporabivosti interaktivnih glasovnih usluga u poslovnim primjenama (Scientific master's theses). Zagreb: University of Zagreb, Faculty of Electrical Engineering and Computing. Retrieved from https://urn.nsk.hr/urn:nbn:hr:168:103525

Kezić, Siniša. "Ocjena uporabivosti interaktivnih glasovnih usluga u poslovnim primjenama." Scientific master's theses, University of Zagreb, Faculty of Electrical Engineering and Computing, 2004. https://urn.nsk.hr/urn:nbn:hr:168:103525

Kezić, Siniša. "Ocjena uporabivosti interaktivnih glasovnih usluga u poslovnim primjenama." Scientific master's theses, University of Zagreb, Faculty of Electrical Engineering and Computing, 2004. https://urn.nsk.hr/urn:nbn:hr:168:103525

Kezić, S. (2004). 'Ocjena uporabivosti interaktivnih glasovnih usluga u poslovnim primjenama', Scientific master's theses, University of Zagreb, Faculty of Electrical Engineering and Computing, accessed 22 November 2024, https://urn.nsk.hr/urn:nbn:hr:168:103525

Kezić S. Ocjena uporabivosti interaktivnih glasovnih usluga u poslovnim primjenama [Scientific master's theses]. Zagreb: University of Zagreb, Faculty of Electrical Engineering and Computing; 2004 [cited 2024 November 22] Available at: https://urn.nsk.hr/urn:nbn:hr:168:103525

S. Kezić, "Ocjena uporabivosti interaktivnih glasovnih usluga u poslovnim primjenama", Scientific master's theses, University of Zagreb, Faculty of Electrical Engineering and Computing, Zagreb, 2004. Available at: https://urn.nsk.hr/urn:nbn:hr:168:103525

Metadata
TitleOcjena uporabivosti interaktivnih glasovnih usluga u poslovnim primjenama
AuthorSiniša Kezić
MentorLeo Budin (mentor)
Committee memberSlobodan Ribarić (predsjednik povjerenstva)
Committee memberLeo Budin (član povjerenstva)
Committee memberŽeljko Hocenski (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Electrical Engineering and Computing
Zagreb
Defense date and country2004, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Electrical Engineering
Universal decimal classification
(UDC)		621.3 - Electrical engineering
Abstract
Pocetak radnje se odnosi na upoznavanje sa najnovijim standardom za izgradnju sustava govorne komunikacije sa racunalima, VoiceXML-om. Opisane su prednosti uporabe VoiceXML-a u odnosu na tehnologije izgradnje starijih sustava interaktivnih govornih usluga. U drugom dijelu radnje razraden je jedan od nacina kako se dostupno sklopovlje, tehnologije, i projekti mogu iskoristiti u cilju izgradnje interaktivnog glasovnog portala, te mogucnosti lokalizacije sustava, primjerice na hrvatsko jezicno podrucje. Opisani su nacini na koji racunalo prepoznaje govor, te kako se ostvaruje sintetiziranje govora. Metodologija korisnicki usmjerene izgradnje, sa osobitim naglaskom na uporabivost sustava, je prikazana u trecem dijelu radnje. Razradene su opce tehnike poboljšanja uporabivosti sustava, a posebice su sagledane mogucnosti primjene navedenih tehnika u glasovnim sustavima. Zbog same prirode i zahtjeva tecnosti i neometanosti, sustavi glasovnih usluga podliježu dosta složenim ispitivanjima, koja se provode vec od samih pocetaka izgradnje sustava. Cetvrto poglavlje opisuje razne metode te na koje nacine je moguce testirati i certificirati glasovne sustave. Pregled razvoja glasovnih i web tehnologija, primjenjivih u glasovnim sustavima, te opis nove paradigme "v-commerce", prikazani su u posljednjem dijelu radnje.
Abstract (english)
The beginning of the thesis presents introduction to the latest standard for the development systems with speech capabilities, VoiceXML. The description of the advantages when using VoiceXML instead of older technologies used in interactive voice response systems, follows in next chapters. Next part of the thesis deeply covers issues about how to use the available hardware, technologies and projects as a building blocks for creation of the interactive voice portal, with explained possibilities of system localization to e.g. Croatian language. This follows with the description of the ways how spech recognition and speech synthesis works. User centered design, with the special quotes on system usability part, is presented in the third part of the thesis. The techniques for improvements of the system usability, especially for voice systems, are covered more precisely. Because of the nature and "no interupts" requirements, interactive voice response systems have to pass very complex tests, which are taken from the beginning of the project development. The forth part of the thesis describe different methods and the ways that the voice systems can be tested and certified. Cetvrto poglavlje opisuje razne metode te na koje nacine je moguce testirati i certificirati glasovne sustave. Overview of the current development of voice and web technologies, which can be applied to voice systems, with the description of the new paradigm "v-commerce", are explained in the last part of the thesis.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:168:103525
Study programmeTitle: Postgraduate master programme in electrical engineering
Study programme type: university
Study level: postgraduate
Academic / professional title: Magistar znanosti elektrotehnike (Magistar znanosti elektrotehnike)
Type of resourceText
Extent108 str. ; 30 cm
File originBorn digital
Access conditionsClosed access
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Created on2020-03-09 13:12:25