The role of a pedagogue in an educational institution is almost impossible to simply define and categorize. This master’s thesis examines the role of pedagogues in educational institutions from the perspective of adoptive and foster parents. The main objectives of the research were to determine how these parents perceive the support of pedagogues when enrolling their children in educational institutions, during their attendance at a particular institution, and the quality of counseling work. Through the use of qualitative methodology, through six semi-structured interviews, data were collected that provide insight into the experiences and challenges faced by adoptive and foster parents from the area of the city of Split. The results of the research indicate the importance of the role of pedagogues in facilitating the transition of adopted and fostered children into new family and educational frameworks. Parents emphasize the need for additional training and sensitization of pedagogues in order to better understand the specific needs of this group of children. The quality of pedagogical counseling varies, and parents often encounter numerous obstacles, lack of support and understanding from the staff of educational institutions. Based on the results, continuous training of pedagogues, development of specialized counseling programs and sensitization to the issue of adoption and fostering are recommended, in order to ensure a receptive and supportive environment for adopted and fostered children.