prikaz prve stranice dokumenta Intercultural Communication in Tourism: A Case Study
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master's thesis
Intercultural Communication in Tourism: A Case Study
Zagreb: University of Zagreb, Faculty of Humanities and Social Sciences, 2022. urn:nbn:hr:131:367568
Spužević Golemac, Andrea
University of Zagreb
Faculty of Humanities and Social Sciences
Department of English language and literature

Institutional repository: ODRAZ

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Spužević Golemac, A. (2022). Intercultural Communication in Tourism: A Case Study (Master's thesis). Zagreb: University of Zagreb, Faculty of Humanities and Social Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:131:367568

Spužević Golemac, Andrea. "Intercultural Communication in Tourism: A Case Study." Master's thesis, University of Zagreb, Faculty of Humanities and Social Sciences, 2022. https://urn.nsk.hr/urn:nbn:hr:131:367568

Spužević Golemac, Andrea. "Intercultural Communication in Tourism: A Case Study." Master's thesis, University of Zagreb, Faculty of Humanities and Social Sciences, 2022. https://urn.nsk.hr/urn:nbn:hr:131:367568

Spužević Golemac, A. (2022). 'Intercultural Communication in Tourism: A Case Study', Master's thesis, University of Zagreb, Faculty of Humanities and Social Sciences, accessed 18 September 2024, https://urn.nsk.hr/urn:nbn:hr:131:367568

Spužević Golemac A. Intercultural Communication in Tourism: A Case Study [Master's thesis]. Zagreb: University of Zagreb, Faculty of Humanities and Social Sciences; 2022 [cited 2024 September 18] Available at: https://urn.nsk.hr/urn:nbn:hr:131:367568

A. Spužević Golemac, "Intercultural Communication in Tourism: A Case Study", Master's thesis, University of Zagreb, Faculty of Humanities and Social Sciences, Zagreb, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:131:367568

Metadata
TitleIntercultural Communication in Tourism: A Case Study
Title (croatian)Interkulturalna komunikacija u turizmu: studija slučaja
AuthorAndrea Spužević Golemac
MentorAnđel Starčević (mentor)
Committee memberVišnja Josipović-Smojver (predsjednik povjerenstva)
GranterUniversity of Zagreb
Faculty of Humanities and Social Sciences
(Department of English language and literature)
Zagreb
Defense date and country2022-02-24, Croatia
Scientific / art field,
discipline and subdiscipline		HUMANISTIC SCIENCES
Philology
Anglistics
Abstract
This research paper is a case study of intercultural communication in tourism. Intercultural communication, in its basic sense, is communication between two or more people of different cultural backgrounds. The research is based on an approximately two-hour-long sociolinguistic interview with a respondent that works as a tour guide in Mostar. The paper deals with the interaction between tourists and tour guides. It analyses how intercultural communication manifests itself in contact between the two groups and what role intercultural communication plays in the entire tour experience. It also explores the effect language ideologies have on interactions between people. The results show that people of Mostar and the respondent in particular support some of the language ideologies I have researched, such as the ideology of the native speaker and ideology of the standard language, and that they are likely to accommodate the tourists by using convergence when discussing business matters, and divergence when dealing with private matters. On the other hand, the respondent and some of her countrymen share a curious stance on the official language where they see it as an attack on their unity.
Keywords
Languageenglish
URN:NBNurn:nbn:hr:131:367568
Study programmeTitle: English Language and Literature (single major); specializations in: TEFL, Linguistics, Literature and Culture, Translation
Course: Linguistics
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra engleskog jezika i književnosti (magistar/magistra engleskog jezika i književnosti)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to authenticated users
Terms of useLicence In copyright icon
Created on2022-03-02 22:35:26