This paper will provide some insight into the use of the word "sorry" in English and Croatian online communication. The paper aims to demonstrate that the use of "sorry" is not limited to apologies, as well as to discuss different patterns of its use in English and Croatian. After introducing the topic, defining the theoretical framework and presenting the research methodology, the syntactic structure of "sorry" will be analyzed in both languages, and instances of the lexeme "sorry" in English and Croatian, as well as the orthographically adapted "sori", will be analyzed and contrasted. Looking into examples in English and Croatian, "sorry" will be primarily analyzed as an apology speech act, a discourse marker, and as a sarcastic or non-apology, and the frequency of each of these uses, combined with syntactic implications and interesting examples, will be used to identify patterns that may be worth exploring in the future. The main findings of the paper include: English speakers use "sorry" primarily to express sympathy or regret in online communication, whereas Croatian speakers use "sorry" to compensate for minor offences, most often accompanying this apologetic expression with an explanation for their actions; the pragmatic meaning of sorry in Croatian is more limited than that in English, but no conclusive evidence of similarities and differences could be established in the scope of this paper; orthographic adaptation of the pragmatic borrowing "sorry" has no significant influence over the range and frequency of its pragmatic functions in Croatian. The patterns in the use of sorry in both languages described in this paper are considered to be valuable insights which invite further research on a larger scale and different corpus.