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master's thesis
Upravljanje IT uslugama primjenom ITIL-a
Varaždin: University of Zagreb, Faculty of Organization and Informatics Varaždin, 2013. urn:nbn:hr:211:726697
Nižetić, Maja
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Nižetić, M. (2013). Upravljanje IT uslugama primjenom ITIL-a (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:726697

Nižetić, Maja. "Upravljanje IT uslugama primjenom ITIL-a." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2013. https://urn.nsk.hr/urn:nbn:hr:211:726697

Nižetić, Maja. "Upravljanje IT uslugama primjenom ITIL-a." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2013. https://urn.nsk.hr/urn:nbn:hr:211:726697

Nižetić, M. (2013). 'Upravljanje IT uslugama primjenom ITIL-a', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 17 February 2025, https://urn.nsk.hr/urn:nbn:hr:211:726697

Nižetić M. Upravljanje IT uslugama primjenom ITIL-a [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2013 [cited 2025 February 17] Available at: https://urn.nsk.hr/urn:nbn:hr:211:726697

M. Nižetić, "Upravljanje IT uslugama primjenom ITIL-a", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2013. Available at: https://urn.nsk.hr/urn:nbn:hr:211:726697

Metadata
TitleUpravljanje IT uslugama primjenom ITIL-a
Title (english)IT Service Management using ITIL
AuthorMaja Nižetić
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberZdravko Krakar
MBZ: 139642
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2013-09-24, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Svrha ovog rada je opisati ITIL standarda s fokusom na operativnu uporabu IT usluga (Service Operation). Kroz opis što operativna uporaba IT usluga zapravo jest fokus je na upravljanju incidentima. Opisani su pojmovi vezani uz upravljanje uslugama, ITIL i životni ciklus IT usluga. Analizirat će se kako se provodi proces upravljanja incidentima u organizaciji CARNet CERT. Na kraju, dani su zaključci o provedenoj usporedbi procesa upravljanja incidentima, o uvođenju ITIL standarda u Europi i Hrvatskoj te normi ISO 20000.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:726697
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
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Created on2017-01-26 13:07:03