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master's thesis
Poboljšanje kvalitete usluge korištenjem modela repova čekanja
Varaždin: University of Zagreb, Faculty of Organization and Informatics, 2017. urn:nbn:hr:211:725652
Čmrlec, Lucija
University of Zagreb
Faculty of Organization and Informatics
Department of Quantitative Methods

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Čmrlec, L. (2017). Poboljšanje kvalitete usluge korištenjem modela repova čekanja (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:725652

Čmrlec, Lucija. "Poboljšanje kvalitete usluge korištenjem modela repova čekanja." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:725652

Čmrlec, Lucija. "Poboljšanje kvalitete usluge korištenjem modela repova čekanja." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:725652

Čmrlec, L. (2017). 'Poboljšanje kvalitete usluge korištenjem modela repova čekanja', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 15 May 2024, https://urn.nsk.hr/urn:nbn:hr:211:725652

Čmrlec L. Poboljšanje kvalitete usluge korištenjem modela repova čekanja [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2017 [cited 2024 May 15] Available at: https://urn.nsk.hr/urn:nbn:hr:211:725652

L. Čmrlec, "Poboljšanje kvalitete usluge korištenjem modela repova čekanja", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:211:725652

Metadata
TitlePoboljšanje kvalitete usluge korištenjem modela repova čekanja
Title (english)Improving the quality of services using Queueing Models
AuthorLucija Čmrlec
MentorNikolina Žajdela Hrustek (mentor)
MBZ: 304160
Committee memberVesna Dušak
MBZ: 92445
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Quantitative Methods)
Varaždin
Defense date and country2017-09-20, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Problemi čekanja česti su u uslužnim djelatnostima, a nastaju uvijek kada jedince koje treba uslužiti ili mjesta koja vrše tu uslugu „čekaju“ i time se stvara trošak zbog čekanja. U radu je teoretski obrađen pojam usluga i uslužnih djelatnosti, operacijskog menadžmenta te uslužnog operacijskog menadžmenta. Nakon toga definirani su repovi čekanja te iznijeti osnovni elemente modela repova čekanja, klasifikacija problema redova čekanja, osnovna terminologija koja se veže uz redove čekanja te je na kraju prikazana praktična primjena metode repova čekanja na primjeru poslovnice Privredne banke Zagreb d.d.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:725652
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2019-03-04 10:34:14