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master's thesis
Tranzicija IT usluga prema ITIL V3 najboljoj praksi
Varaždin: University of Zagreb, Faculty of Organization and Informatics, 2017. urn:nbn:hr:211:343968
Habunek, Mateja
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Habunek, M. (2017). Tranzicija IT usluga prema ITIL V3 najboljoj praksi (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:343968

Habunek, Mateja. "Tranzicija IT usluga prema ITIL V3 najboljoj praksi." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:343968

Habunek, Mateja. "Tranzicija IT usluga prema ITIL V3 najboljoj praksi." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:343968

Habunek, M. (2017). 'Tranzicija IT usluga prema ITIL V3 najboljoj praksi', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 04 September 2024, https://urn.nsk.hr/urn:nbn:hr:211:343968

Habunek M. Tranzicija IT usluga prema ITIL V3 najboljoj praksi [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2017 [cited 2024 September 04] Available at: https://urn.nsk.hr/urn:nbn:hr:211:343968

M. Habunek, "Tranzicija IT usluga prema ITIL V3 najboljoj praksi", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:211:343968

Metadata
TitleTranzicija IT usluga prema ITIL V3 najboljoj praksi
Title (english)The transition of IT services according to ITIL V3 best practices
AuthorMateja Habunek
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberValentina Kirinić
MBZ: 218651
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2017-09-21, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
U radu je opisana svrha i značajke tranzicije IT usluga prema ITIL V3 najboljoj praksi. U praktičnom djelu rada je na konkretnom poduzeću ispitana važnost tranzicije IT usluga u upravljanju IT uslugama, a pri tome je dan naglasak na analizu procesa upravljanja promjenama te procedura validacije i testiranja IT usluga.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:343968
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2019-03-04 10:43:51