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master's thesis
Analiza kompetencija potrebnih za upravljanje IT uslugama
Varaždin: University of Zagreb, Faculty of Organization and Informatics, 2017. urn:nbn:hr:211:293712
Vrbančić, Martina
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Vrbančić, M. (2017). Analiza kompetencija potrebnih za upravljanje IT uslugama (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:293712

Vrbančić, Martina. "Analiza kompetencija potrebnih za upravljanje IT uslugama." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:293712

Vrbančić, Martina. "Analiza kompetencija potrebnih za upravljanje IT uslugama." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:293712

Vrbančić, M. (2017). 'Analiza kompetencija potrebnih za upravljanje IT uslugama', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 29 May 2024, https://urn.nsk.hr/urn:nbn:hr:211:293712

Vrbančić M. Analiza kompetencija potrebnih za upravljanje IT uslugama [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2017 [cited 2024 May 29] Available at: https://urn.nsk.hr/urn:nbn:hr:211:293712

M. Vrbančić, "Analiza kompetencija potrebnih za upravljanje IT uslugama", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:211:293712

Metadata
TitleAnaliza kompetencija potrebnih za upravljanje IT uslugama
Title (english)Analysis of the competencies required for IT service management
AuthorMartina Vrbančić
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberValentina Kirinić
MBZ: 218651
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2017-09-21, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
U radu su obrađene faze životnog ciklusa IT usluga prema ITIL standardu kroz opis faza, njihovih podfaza, aktivnosti te uloga i odgovornosti koje se u pojedinoj fazi pojavljuju. Obrađuje se i Europski okvir e-kompetencija te se e-kompetencije uspoređuju sa odgovornostima u pojedinim procesima prema RACI matrici baziranoj na ITIL-u. U konačnici, obrađene su dvije e-kompetencije na praktičnom primjeru na način da se one uspoređuju sa e-CF i ITIL standardima.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:293712
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
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Created on2019-03-04 10:56:10