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master's thesis
Primjena razgovornih agenata u kontakt centrima
Varaždin: University of Zagreb, Faculty of Organization and Informatics, 2018. urn:nbn:hr:211:700109
Šargač, Nikola
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Šargač, N. (2018). Primjena razgovornih agenata u kontakt centrima (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:700109

Šargač, Nikola. "Primjena razgovornih agenata u kontakt centrima." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2018. https://urn.nsk.hr/urn:nbn:hr:211:700109

Šargač, Nikola. "Primjena razgovornih agenata u kontakt centrima." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2018. https://urn.nsk.hr/urn:nbn:hr:211:700109

Šargač, N. (2018). 'Primjena razgovornih agenata u kontakt centrima', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 18 February 2025, https://urn.nsk.hr/urn:nbn:hr:211:700109

Šargač N. Primjena razgovornih agenata u kontakt centrima [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2018 [cited 2025 February 18] Available at: https://urn.nsk.hr/urn:nbn:hr:211:700109

N. Šargač, "Primjena razgovornih agenata u kontakt centrima", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:211:700109

Metadata
TitlePrimjena razgovornih agenata u kontakt centrima
Title (english)Application of conversational agents in contact centers
AuthorNikola Šargač
MentorDijana Oreški (mentor)
MBZ: 318615
Committee memberRuben Picek
MBZ: 241564
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2018-09-03, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Korisnicima nikad nije bilo lakše doći u kontakt s nekom organizacijom nego je to danas te upravo primjenom razgovornih agenata mogu se ostvariti značajne uštede i koristi na tom području. U prvom dijelu rada opisano je nekoliko vrsta agenata te je dan pregled pozadinskih tehnologija dok su u drugom dijelu opisani kontakt centri i načini implementacije razgovornih agenata u neke kanale komunikacije te su razrađeni primjeri konkretnih poslovnih slučajeva i ostvarenih koristi.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:700109
Study programmeTitle: Business Systems Organization
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra informatike (magistar/magistra informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2019-03-04 11:12:49