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undergraduate thesis
Metode poboljšanja usluge
Varaždin: University of Zagreb, Faculty of Organization and Informatics, 2022. urn:nbn:hr:211:733148
Oreški, Eva
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Oreški, E. (2022). Metode poboljšanja usluge (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:733148

Oreški, Eva. "Metode poboljšanja usluge." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2022. https://urn.nsk.hr/urn:nbn:hr:211:733148

Oreški, Eva. "Metode poboljšanja usluge." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2022. https://urn.nsk.hr/urn:nbn:hr:211:733148

Oreški, E. (2022). 'Metode poboljšanja usluge', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 26 December 2024, https://urn.nsk.hr/urn:nbn:hr:211:733148

Oreški E. Metode poboljšanja usluge [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2022 [cited 2024 December 26] Available at: https://urn.nsk.hr/urn:nbn:hr:211:733148

E. Oreški, "Metode poboljšanja usluge", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:211:733148

Metadata
TitleMetode poboljšanja usluge
Title (english)Methods of service improvement
AuthorEva Oreški
MentorVjeran Strahonja (mentor)
MBZ: 95553
Committee memberKatarina Pažur Aničić (član povjerenstva)
MBZ: 340193
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2022-09-28, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Tema ovog rada je metode poboljšanja usluge te se bavi problematikom inovacija usluge koristeći razne metode. Uz teorijski dio, u kojem je opisana inovacija poslovnog modela, kontinuirano poboljšanje usluge i metode dizajna usluge, nalazi se praktični dio gdje su primijenjene metode na konkretnim primjerima.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:733148
Study programmeTitle: Information Systems
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution-NonCommercial-ShareAlike 3.0 Unported (CC BY-NC-SA 3.0) icon
Created on2022-10-03 04:29:38