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master's thesis
Ključni pokazatelji performansi u povratnoj logistici
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2018. urn:nbn:hr:119:867294
Pentek Gluščić, Maja
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Intelligent Transport Systems and Logistics
Department of Transport Logistics

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Pentek Gluščić, M. (2018). Ključni pokazatelji performansi u povratnoj logistici (Master's thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:867294

Pentek Gluščić, Maja. "Ključni pokazatelji performansi u povratnoj logistici." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2018. https://urn.nsk.hr/urn:nbn:hr:119:867294

Pentek Gluščić, Maja. "Ključni pokazatelji performansi u povratnoj logistici." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2018. https://urn.nsk.hr/urn:nbn:hr:119:867294

Pentek Gluščić, M. (2018). 'Ključni pokazatelji performansi u povratnoj logistici', Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 23 November 2024, https://urn.nsk.hr/urn:nbn:hr:119:867294

Pentek Gluščić M. Ključni pokazatelji performansi u povratnoj logistici [Master's thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2018 [cited 2024 November 23] Available at: https://urn.nsk.hr/urn:nbn:hr:119:867294

M. Pentek Gluščić, "Ključni pokazatelji performansi u povratnoj logistici", Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:119:867294

Metadata
TitleKljučni pokazatelji performansi u povratnoj logistici
Title (english)Reverse Logistics Key Performance Indicators
AuthorMaja Pentek Gluščić
MentorIvona Bajor (mentor)
Committee memberKristijan Rogić (predsjednik povjerenstva)
Committee memberMario Šafran (član povjerenstva)
Committee memberDiana Božić (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Intelligent Transport Systems and Logistics)
(Department of Transport Logistics)
Zagreb
Defense date and country2018-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Intelligent Transport Systems and Logistics
Abstract
Povratna logistika je obrnuti tok kretanja dobara. Njeni zadaci su prikupiti, transportirati, uskladištiti i reciklirati ili odlagati proizvodne ostatke, potrošački otpad, materijale pakiranja, istrošenu robe i dotrajale materijale. Sustav povratne logistike dopušta potrošačima povrat neželjenih proizvoda te zbog toga taj isti sustav mora na brz i jednostavan način riješiti problem vraćenih proizvoda. Ključni pokazatelji performansi u povratnoj logistici su kriteriji kojima se može procijeniti izvedba usluga i proizvodnih procesa. Mjerni podaci poput kvalitete usluge, smanjenja troškova logistike, vremena ciklusa proizvoda, produktivnosti i troškova tereta po isporučenoj jedinici pogodni su za mjerenje performansi povratne logistike. U radu se navedene formule pomoću kojih se izačunavaju ključni pokazatelji performansi povratne logistike prema vremenu, produktivnosti i trošku.
Abstract (english)
Reverse logistics is a reverse flow of goods. The reverse logistics system allows consumers to return unwanted products and therefore the same system needs to solve the problem of the returned products in a quick and easy way. Key performance indicators in reverse logistics are the criteria for assessing the performance of service and production processes. Measurement data such as quality of service, reduced logistics costs, product cycle time, productivity, and cargo costs per delivered unit are suitable for measuring key performance indicators. The formulas that are mentioned in this paper are calculated according to time, productivity and cost.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:867294
Study programmeTitle: Intelligent Transport Systems and Logistics
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2019-02-14 14:12:01