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master's thesis
Iskustvena kvaliteta usluge videokonferencije prilikom rada na daljinu
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2020. urn:nbn:hr:119:667400
Šoštarić, Tomislav
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Information and Communications Traffic

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Šoštarić, T. (2020). Iskustvena kvaliteta usluge videokonferencije prilikom rada na daljinu (Master's thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:667400

Šoštarić, Tomislav. "Iskustvena kvaliteta usluge videokonferencije prilikom rada na daljinu." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2020. https://urn.nsk.hr/urn:nbn:hr:119:667400

Šoštarić, Tomislav. "Iskustvena kvaliteta usluge videokonferencije prilikom rada na daljinu." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2020. https://urn.nsk.hr/urn:nbn:hr:119:667400

Šoštarić, T. (2020). 'Iskustvena kvaliteta usluge videokonferencije prilikom rada na daljinu', Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 27 November 2024, https://urn.nsk.hr/urn:nbn:hr:119:667400

Šoštarić T. Iskustvena kvaliteta usluge videokonferencije prilikom rada na daljinu [Master's thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2020 [cited 2024 November 27] Available at: https://urn.nsk.hr/urn:nbn:hr:119:667400

T. Šoštarić, "Iskustvena kvaliteta usluge videokonferencije prilikom rada na daljinu", Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:119:667400

Metadata
TitleIskustvena kvaliteta usluge videokonferencije prilikom rada na daljinu
Title (english)Quality of Experience of Videoconference Service during Telecommuting
AuthorTomislav Šoštarić
MentorMarko Matulin (mentor)
Committee memberŠtefica Mrvelj (predsjednik povjerenstva)
Committee memberIvan Grgurević (član povjerenstva)
Committee memberMarko Periša (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Information and Communications Traffic)
Zagreb
Defense date and country2020-09-24, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Postal and Telecommunications Traffic
Abstract
Rad na daljinu je koncept prema kojem zaposlenik može obavljati posao izvan ureda korištenjem potrebne opreme. Prethodno je predstavljao alternativu radu u uredu i nije se toliko koristio. Glavni okidač za veću primjenu je bila pojava globalne pandemije COVID-a 19 iz 2020.godine. Jedan od bitnih elemenata većine poslova je komunikacija koja se ne može zamisliti bez videokonferencije. Svrha ovog istraživanja je bila ispitivanje iskustva korisnika u radu platformi za videosastanke povezujući već unaprijed poznate vrijednosti parametara za degradaciju kvalitete i subjektivnu ocjenu krajnjih korisnika vezanu za učestalost pojave poteškoća prilikom korištenja na skali od 1 do 5. Temeljem analize podataka dobivenih istraživanjem došlo se do najvažnijih spoznaja vezanih za učestalost poteškoća koje se mogu pojaviti u korištenju videokonferencije. Pregledom dostupne literature navedene su prednosti i nedostaci vezani za rad na daljinu uz davanje preporuka i smjernica s ciljem smanjivanja poteškoća na najmanju moguću mjeru u danim uvjetima.
Abstract (english)
Telecommuting represents a concept that gives an opportunity to an employee to do their job outside the office using all necessary equipment. Previously it was one of the alternatives in comparison to working from the office and it was not used too often. The main trigger for mass use of telecommuting arose when the global pandemic of COVID 19 struck the world in 2020. One of the main elements for most of the jobs is video conferencing. The main goal of this research was to test user experience by using videoconferencing platforms combining already known parameters for Quality of Service (QoS) and subjective value of the survey participants in regards to a frequency of specific quality degradation on the scale from 1 to 5. On the basis of data analysis assembled during the research phase it will show which quality degradation rate can occur during use of videoconferencing. After checking all available sources, main advantages and disadvantages of telecommuting were presented together with recommendations and guidelines provided to ensure the best possible service with the lowest error rate in given conditions.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:667400
Study programmeTitle: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Course: Road Traffic and Transport
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2020-10-22 11:04:53