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undergraduate thesis
Procedure prihvata i otpreme putnika s oštećenim vidom ili sluhom u Zračnoj luci Franjo Tuđman
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2021. urn:nbn:hr:119:481516
Marijan, Ivana
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Air Transport

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Marijan, I. (2021). Procedure prihvata i otpreme putnika s oštećenim vidom ili sluhom u Zračnoj luci Franjo Tuđman (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:481516

Marijan, Ivana. "Procedure prihvata i otpreme putnika s oštećenim vidom ili sluhom u Zračnoj luci Franjo Tuđman." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2021. https://urn.nsk.hr/urn:nbn:hr:119:481516

Marijan, Ivana. "Procedure prihvata i otpreme putnika s oštećenim vidom ili sluhom u Zračnoj luci Franjo Tuđman." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2021. https://urn.nsk.hr/urn:nbn:hr:119:481516

Marijan, I. (2021). 'Procedure prihvata i otpreme putnika s oštećenim vidom ili sluhom u Zračnoj luci Franjo Tuđman', Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 27 November 2024, https://urn.nsk.hr/urn:nbn:hr:119:481516

Marijan I. Procedure prihvata i otpreme putnika s oštećenim vidom ili sluhom u Zračnoj luci Franjo Tuđman [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2021 [cited 2024 November 27] Available at: https://urn.nsk.hr/urn:nbn:hr:119:481516

I. Marijan, "Procedure prihvata i otpreme putnika s oštećenim vidom ili sluhom u Zračnoj luci Franjo Tuđman", Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:119:481516

Metadata
TitleProcedure prihvata i otpreme putnika s oštećenim vidom ili sluhom u Zračnoj luci Franjo Tuđman
Title (english)Handling Procedures for Passengers with Impaired Vision or Hearing at Franjo Tuđman Airport
AuthorIvana Marijan
MentorRužica Škurla Babić (mentor)
Committee memberMatija Bračić (predsjednik povjerenstva)
Committee memberMaja Ozmec-Ban (član povjerenstva)
Committee memberIgor Štimac (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Air Transport)
Zagreb
Defense date and country2021-08-31, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Air Traffic
Abstract
Procedure prihvata i otpreme putnika smanjene pokretljivosti razlikuju se između zračnih luka u svijetu, no određene procedure, oprema, dokumenti i procesi moraju biti prisutni na svakoj zračnoj luci koja može prihvatiti i otpremiti putnike sa smanjenom pokretljivošću. Kroz strukturu rada objašnjena je regulativa koja se odnosi na prijevoz osoba smanjene pokretljivosti u zračnom prometu. Putnici smanjene pokretljivosti podijeljeni su na kategorije te su opisane procedure prihvata i otpreme putnika oštećenog vida ili sluha. Obrađeni su specifični tehnološki postupci prihvata i otpreme slijepih, slabovidnih, gluhih i nagluhih putnika na najvećoj zračnoj luci u Republici Hrvatskoj. Opisana je uloga i način rada Welcome službe te kakvu vrstu pomoći putnici oštećenog vida ili sluha mogu dobiti dolaskom na Zračnu luku Franjo Tuđman. Provedenom anketom dobiveni su rezultati o zadovoljstvu putnika oštećenog vida ili sluha s uslugama Zračne luke Franjo Tuđman.
Abstract (english)
Handling procedures for passengers with reduced mobility differ between airports around the world, but certain procedures, equipment, documents and processes must be present at each airport that can accept and dispatch passengers with reduced mobility. Through the work structure, the regulations related to the transport of persons with reduced mobility in air transport are explained. Passengers with reduced mobility are divided into categories and the handling procedures for passengers with impaired vision or hearing are described. Specific technological procedures for handling of such passengers at the largest airport in the Republic of Croatia are discussed. The role and mode of operation of the Welcome Service are described, as well as the kind of assistance that passengers with impaired vision or hearing can receive when arriving at the Franjo Tuđman Airport. The satisfaction of visually impaired or passengers with impaired hearing was examined in the form of a survey. The results of the said survey refer to the satisfaction with the services of Franjo Tuđman Airport.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:481516
Study programmeTitle: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Course: Road Traffic and Transport
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
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Created on2021-09-02 11:35:53