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master's thesis
Unapređenje organizacije povrata kod maloprodaje namještaja
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2021. urn:nbn:hr:119:891624
Kladar, Iva
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Intelligent Transport Systems and Logistics
Department of Transport Logistics

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Kladar, I. (2021). Unapređenje organizacije povrata kod maloprodaje namještaja (Master's thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:891624

Kladar, Iva. "Unapređenje organizacije povrata kod maloprodaje namještaja." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2021. https://urn.nsk.hr/urn:nbn:hr:119:891624

Kladar, Iva. "Unapređenje organizacije povrata kod maloprodaje namještaja." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2021. https://urn.nsk.hr/urn:nbn:hr:119:891624

Kladar, I. (2021). 'Unapređenje organizacije povrata kod maloprodaje namještaja', Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 14 March 2025, https://urn.nsk.hr/urn:nbn:hr:119:891624

Kladar I. Unapređenje organizacije povrata kod maloprodaje namještaja [Master's thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2021 [cited 2025 March 14] Available at: https://urn.nsk.hr/urn:nbn:hr:119:891624

I. Kladar, "Unapređenje organizacije povrata kod maloprodaje namještaja", Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:119:891624

Metadata
TitleUnapređenje organizacije povrata kod maloprodaje namještaja
Title (english)Furniture Retail Reverse Logistics Process Planning
AuthorIva Kladar
MentorIvona Bajor (mentor)
Committee memberKristijan Rogić (predsjednik povjerenstva)
Committee memberMario Šafran (član povjerenstva)
Committee memberDiana Božić (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Intelligent Transport Systems and Logistics)
(Department of Transport Logistics)
Zagreb
Defense date and country2021-09-22, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Intelligent Transport Systems and Logistics
Abstract
Povratna logistika predstavlja obrnuti tok kretanja robe. Glavni zadaci u sustavu povrata su sakupljanje, provjera, selekcija, sortiranje te recikliranje ili odlaganje proizvoda u povratu. Prikupljanje proizvoda odvija se na prodajnim mjestima gdje je kupac kupio proizvod, a nakon što prođe kroz sve potrebne aktivnosti, može se redistribuirati s ciljem postizanja njegove najveće moguće vrijednosti. Nekorišten proizvod vraća se u prodaju, korišteni se usmjeravaju u outlet trgovine, na sekundarna tržišta te u druge kanale. Maloprodaja danas ima određene glavne funkcije, a to su osiguravanje asortimana proizvoda i usluga, razlaganje velikih količina proizvoda u manje prema potrebama kupca, držanje zaliha te pružanja usluga za lakšu kupnju i korištenje proizvoda. Povratni sustav uključuje dva osnovna koncepta strukture povrata, centralizirani i decentralizirani sustav. Razlozi povrata proizvoda postaju sve opširniji, a svaka tvrtka određuje svoja pravila. Prikazana je analiza sustava povrata maloprodajne tvrtke namještaja, a na temelju istraživanja predložena su moguća unapređenja istog.
Abstract (english)
Return logistics represents the reverse flow of goods. The main tasks in the return system are collecting, checking, selecting, sorting and recycling or disposing of returned products. Product collection takes place at points of sale where the customer has purchased the product, and after going through all the necessary activities, it can be redistributed with the aim of achieving its maximum possible value. Unused product is returned for sale, directed to outlet stores, secondary markets and other channels. Retail today has certain main functions, which are to provide a range of products and services, to break down large quantities of products into smaller ones according to customer needs, to keep stocks and to provide services for easier purchase and use of products. The return system includes two basic concepts of the return structure, the centralized and the decentralized system The reasons for product returns are becoming more extensive, and each company sets its own rules. The analysis of the return system of the furniture retail company is presented, and based on the research, possible improvements of the same are proposed.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:891624
Study programmeTitle: Intelligent Transport Systems and Logistics
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2021-10-26 10:59:22