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master's thesis
Utjecaj IATA razine kvalitete usluge na dimenzioniranje prostora putničkog terminala zračne luke
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2021. urn:nbn:hr:119:554773
Leko, Pave
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Air Transport

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Leko, P. (2021). Utjecaj IATA razine kvalitete usluge na dimenzioniranje prostora putničkog terminala zračne luke (Master's thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:554773

Leko, Pave. "Utjecaj IATA razine kvalitete usluge na dimenzioniranje prostora putničkog terminala zračne luke." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2021. https://urn.nsk.hr/urn:nbn:hr:119:554773

Leko, Pave. "Utjecaj IATA razine kvalitete usluge na dimenzioniranje prostora putničkog terminala zračne luke." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2021. https://urn.nsk.hr/urn:nbn:hr:119:554773

Leko, P. (2021). 'Utjecaj IATA razine kvalitete usluge na dimenzioniranje prostora putničkog terminala zračne luke', Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 23 November 2024, https://urn.nsk.hr/urn:nbn:hr:119:554773

Leko P. Utjecaj IATA razine kvalitete usluge na dimenzioniranje prostora putničkog terminala zračne luke [Master's thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2021 [cited 2024 November 23] Available at: https://urn.nsk.hr/urn:nbn:hr:119:554773

P. Leko, "Utjecaj IATA razine kvalitete usluge na dimenzioniranje prostora putničkog terminala zračne luke", Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:119:554773

Metadata
TitleUtjecaj IATA razine kvalitete usluge na dimenzioniranje prostora putničkog terminala zračne luke
Title (english)Impact of the IATA Level of Service on the Area Dimensioning of the Passenger Terminal
AuthorPave Leko
MentorIgor Štimac (mentor)
Committee memberRužica Škurla Babić (predsjednik povjerenstva)
Committee memberMatija Bračić (član povjerenstva)
Committee memberAndrija Vidović (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Air Transport)
Zagreb
Defense date and country2021-09-22, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Air Traffic
Abstract
Zračni promet kao grana evoluira iz godine u godinu. Primjetno je da najveći utjecaj imaju tehnološke inovacije i digitalizacija. Poslovanje zračnih luka zadnjih godina bilježi konstantan rast. Sukladno tome potrebna su poboljšanja u vidu smanjenja vremena obrade, vremena čekanja i prostoru potrebnom po putniku. Na te parametre najviše utječe prometni tok unutar predmetnog terminala, konfiguracija terminala te raspored primarno tehnoloških sadržaja. Razina kvalitete usluge prvi put se pojavljuje sedamdesetih godina prošlog stoljeća kad je kompanija Transport Canada izradila prvi koncept. Zatim ga je Međunarodno udruženje zračnih prijevoznika pretvorilo u koncept sa šest razina kvaliteta usluge, a potom modificiralo u prostorno vremensku matricu s tri razine kvalitete usluge od kojih je razina „optimum“ najefikasnija. U skladu s tim vlasnici zračnih luka, upravitelji i koncesionari odabiru najbolji model poslovanja koji je specifičan za svaku zračnu luku. Na primjeru Zračne luke Split u ovom radu biti će izrađena komparativna analiza starog terminala, koji je bio pod kapacitiran s obzirom na količinu prometa i novog terminala koji bi te iste kapacitete putnika trebao zaprimiti bez većih teškoća.
Abstract (english)
Air traffic is evolving year after year. It is noticeable that technological innovations and digitalization have the greatest impact. Airport operations have been growing steadily in recent years. Improvements are needed in the form of reduced processing time, waiting time and space required per passenger. These parameters are mostly influenced by the traffic flow within the terminal, the configuration of the terminal and the layout of primarily technological contents. The level of service quality first appears in the 1970s when Transport Canada developed the first concept. Then the International Air Transport Association turned it into a concept with six levels of service, and then modified it into a spatial – temporal matrix with three levels of service, of which the level „optimum“ is the most efficient. Accordingly, airport owners, managers and concessionaires choose the best business model that is specific to each airport. In this paper, it will be presented a comparative case study of the old terminal at Split Airport, which was under capacity regarding the amount of traffic and the new terminal at Split Airport, which should receive the same capacity of passengers without major difficulties.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:554773
Study programmeTitle: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Course: Road Traffic and Transport
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2021-11-04 14:23:35