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undergraduate thesis
Analiza primjene eTOM okvira u svrhu upravljanja poslovnim procesima mrežnog operatora
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2023. urn:nbn:hr:119:213943
Milić, Marko
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Information and Communications Traffic

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Milić, M. (2023). Analiza primjene eTOM okvira u svrhu upravljanja poslovnim procesima mrežnog operatora (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:213943

Milić, Marko. "Analiza primjene eTOM okvira u svrhu upravljanja poslovnim procesima mrežnog operatora." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2023. https://urn.nsk.hr/urn:nbn:hr:119:213943

Milić, Marko. "Analiza primjene eTOM okvira u svrhu upravljanja poslovnim procesima mrežnog operatora." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2023. https://urn.nsk.hr/urn:nbn:hr:119:213943

Milić, M. (2023). 'Analiza primjene eTOM okvira u svrhu upravljanja poslovnim procesima mrežnog operatora', Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 27 November 2024, https://urn.nsk.hr/urn:nbn:hr:119:213943

Milić M. Analiza primjene eTOM okvira u svrhu upravljanja poslovnim procesima mrežnog operatora [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2023 [cited 2024 November 27] Available at: https://urn.nsk.hr/urn:nbn:hr:119:213943

M. Milić, "Analiza primjene eTOM okvira u svrhu upravljanja poslovnim procesima mrežnog operatora", Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:119:213943

Metadata
TitleAnaliza primjene eTOM okvira u svrhu upravljanja poslovnim procesima mrežnog operatora
Title (english)Analysis of applying the eTOM framework for the purpose of managing the network operator's business processes
AuthorMarko Milić
MentorMarko Periša (mentor)
Committee memberIvan Grgurević (predsjednik povjerenstva)
Committee memberPetra Zorić (član povjerenstva)
Committee memberDragan Peraković (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Information and Communications Traffic)
Zagreb
Defense date and country2023-09-13, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Postal and Telecommunications Traffic
Abstract
Glavna tema ovog rada je analiza upravljanja poslovnim procesima mrežnog operatora pomoću eTOM okvira razvijenog od strane TM Foruma. Počevši od analize ključnih pojmova kao što su sustav, informacijski sustavi i njegovi elementi te njegov značaj u organizacijskom kontekstu, rad dalje analizira upravljanje poslovnim procesima, a poseban naglasak stavlja na TM Forum alate. Analizirana je primjena eTOM okvira u upravljanju poslovnim procesima na radu sustava za upravljanje korisnicima. Ovaj rad ističe stratešku važnost primjene eTOM okvira za efikasno upravljanje poslovnim procesima u telekomunikacijskoj industriji.
Abstract (english)
The main topic of this paper is the analysis of the network operator's business process management using the eTOM framework developed by the TM Forum. Starting with the analysis of key concepts such as system, information systems and its elements and its significance in the organizational context, the paper further analyzes the business processes management, with special emphasis on TM Forum tools. The application of the eTOM framework in the business processes management in the context of the user management system was analyzed. This paper highlights the strategic importance of applying the eTOM framework for efficient management of business processes in the telecommunications industry.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:213943
Study programmeTitle: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Course: Road Traffic and Transport
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2023-09-20 10:45:17