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undergraduate thesis
Analiza primjene sustava za naplatu u radu mrežnog operatora
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2024. urn:nbn:hr:119:263121
Bago, Ivan
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Information and Communications Traffic

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Bago, I. (2024). Analiza primjene sustava za naplatu u radu mrežnog operatora (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:263121

Bago, Ivan. "Analiza primjene sustava za naplatu u radu mrežnog operatora." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2024. https://urn.nsk.hr/urn:nbn:hr:119:263121

Bago, Ivan. "Analiza primjene sustava za naplatu u radu mrežnog operatora." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2024. https://urn.nsk.hr/urn:nbn:hr:119:263121

Bago, I. (2024). 'Analiza primjene sustava za naplatu u radu mrežnog operatora', Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 11 January 2025, https://urn.nsk.hr/urn:nbn:hr:119:263121

Bago I. Analiza primjene sustava za naplatu u radu mrežnog operatora [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2024 [cited 2025 January 11] Available at: https://urn.nsk.hr/urn:nbn:hr:119:263121

I. Bago, "Analiza primjene sustava za naplatu u radu mrežnog operatora", Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:119:263121

Metadata
TitleAnaliza primjene sustava za naplatu u radu mrežnog operatora
Title (english)Analysis of the aplication of the billing system in the operation of the network operator
AuthorIvan Bago
MentorMarko Periša (mentor)
Committee memberIvan Grgurević (predsjednik povjerenstva)
Committee memberPetra Zorić (član povjerenstva)
Committee memberDragan Peraković (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Information and Communications Traffic)
Zagreb
Defense date and country2024-03-12, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Postal and Telecommunications Traffic
Abstract
Razvoj informacijskog sustava omogućio je uspješnije i modernije poslovanje u suvremenoj okolini koja podliježe brojnim izazovima. Troškovi razvoja i modeliranja informacijskog sustava u poslovnim organizacijama zahtijevali su visoka financijska sredstva sve do pojave jezika za modeliranje, Unified Modeling Language (UML), što je dovelo do bolje efikasnosti rada i isplativosti u brojnim poslovnim okruženjima. Informacijski sustav u direktnoj je povezanosti s modulima za naplatu i korisničkom podrškom. Sustavi naplate i korisnička podrška poveznica su između krajnjih korisnika usluga i korisničke opreme te komunikacijske mreže. Korisnička podrška predstavlja podršku koja se pruža postojećim i potencijalnim korisnicima usluga ili proizvoda u svrhu omogućavanja što boljeg korisničkog iskustva/doživljaja. Dobra korisnička podrška vrlo je važna, možda čak i među najvažnijim faktorima za zadržavanje postojećih i privlačenje novih kupaca, ali i za unapređenje poslovanja.
Abstract (english)
The development of the information system enabled more successful and modern business operations in the modern turbulent environment which is subject to changing conditions. The cost of information system development was high until the Unified Modeling Language (UML) was introduced. The information system is directly connected to payment platforms and customer service. The billing system converts bits and bytes of transmitted information such as IPTV and other services offered in multimedia distribution networks, into money received by service providers. Billing systems and customer support are the links between end users and communication network equipment, and are the key milestone that makes the difference in the quality of a product, good or service, based on which customers will respond. Customer support is the assistance provided to existing and potential users of a service or product to provide a better user experience. Good customer support is very important, perhaps one of the most important factors in retaining existing and attracting new ones, but also in improving business.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:263121
Study programmeTitle: Transport; specializations in: Road Transport, Rail Transport, Water Transport, Air Transport, Postal Transport, Information and Communication Traffic, Urban Transport
Course: Road Transport
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2024-03-25 12:34:00