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master's thesis
Pokazatelji kvalitete prijevoza robe željeznicom na liberaliziranom tržištu
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2024. urn:nbn:hr:119:172522
Krajina, Ema
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Railway Transport

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Krajina, E. (2024). Pokazatelji kvalitete prijevoza robe željeznicom na liberaliziranom tržištu (Master's thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:172522

Krajina, Ema. "Pokazatelji kvalitete prijevoza robe željeznicom na liberaliziranom tržištu." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2024. https://urn.nsk.hr/urn:nbn:hr:119:172522

Krajina, Ema. "Pokazatelji kvalitete prijevoza robe željeznicom na liberaliziranom tržištu." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2024. https://urn.nsk.hr/urn:nbn:hr:119:172522

Krajina, E. (2024). 'Pokazatelji kvalitete prijevoza robe željeznicom na liberaliziranom tržištu', Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 03 April 2025, https://urn.nsk.hr/urn:nbn:hr:119:172522

Krajina E. Pokazatelji kvalitete prijevoza robe željeznicom na liberaliziranom tržištu [Master's thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2024 [cited 2025 April 03] Available at: https://urn.nsk.hr/urn:nbn:hr:119:172522

E. Krajina, "Pokazatelji kvalitete prijevoza robe željeznicom na liberaliziranom tržištu", Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:119:172522

Metadata
TitlePokazatelji kvalitete prijevoza robe željeznicom na liberaliziranom tržištu
Title (english)Quality indicators of freight railway transport on liberalised market
AuthorEma Krajina
MentorBorna Abramović (mentor)
Committee memberMartin Starčević (predsjednik povjerenstva)
Committee memberDenis Šipuš (član povjerenstva)
Committee memberMladen Nikšić (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Railway Transport)
Zagreb
Defense date and country2024-09-30, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Road and Rail Transport
Abstract
Ovaj diplomski rad bavi se razvojem sveobuhvatnog sustava koji bi omogućio praćenje i evaluaciju kvalitete usluga u željezničkom prijevozu robe. Cilj rada je identificirati ključne pokazatelje performansi koji bi pomogli u povećanju učinkovitosti i konkurentnosti željezničkih prijevoznika na tržištu. U radu se analizira trenutni sustav pokazatelja kvalitete usluge, utjecaj liberalizacije na željezničko tržište prijevoza robe i metode mjerenja kvalitete usluge u željezničkom sektoru.... More Naglasak je na optimizaciju kvalitete usluge, zadovoljstvo korisnika i operativnu efikasnost. Također, u analizi su navedeni ključni pokazatelji kvalitete prijevoza kao što su točnost, brzina isporuke, pouzdanost usluge, sigurnost prijevoza i fleksibilnost. Kroz navedene pokazatelje, sustav omogućava kontinuirano praćenje i poboljšanje ključnih elemenata poslovanja, što doprinosi većem zadovoljstvu korisnika i višoj razini usluge. Less
Abstract (english)
This thesis deals with the development of a comprehensive system that would enable the monitoring and evaluation of service quality in rail freight transport. The aim of the thesis is to identify key performance indicators that would help increase the efficiency and competitiveness of railway freight carriers in the market. The paper analyzes the current quality service indicator system, the impact of liberalization on the rail freight market and methods for measuring service... More quality in the railway sector. Emphasis is placed on optimizing service quality, customer satisfaction, and operational efficiency. The analysis also highlights key quality indicators such as punctuality, delivery speed, service reliability, transport safety, and flexibility. Through these indicators, the system enables continuous monitoring and improvement of key business elements, contributing to greater customer satisfaction and a higher level of service. Less
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:172522
Study programmeTitle: Transport; specializations in: Road Transport, Rail Transport, Water Transport, Air Transport, Postal Transport, Information and Communication Traffic, Urban Transport
Course: Road Transport
Study programme type: university
Study level: graduate
Academic / professional title: sveučilišni/a magistar/magistra inženjer/inženjerka prometa (sveučilišni/a magistar/magistra inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2024-12-05 13:59:50
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