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master's thesis
Analiza normi financijskih usluga poštanskog operatora
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2016. urn:nbn:hr:119:149791
Čičković, Ivana
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Postal Transport

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Čičković, I. (2016). Analiza normi financijskih usluga poštanskog operatora (Master's thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:149791

Čičković, Ivana. "Analiza normi financijskih usluga poštanskog operatora." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2016. https://urn.nsk.hr/urn:nbn:hr:119:149791

Čičković, Ivana. "Analiza normi financijskih usluga poštanskog operatora." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2016. https://urn.nsk.hr/urn:nbn:hr:119:149791

Čičković, I. (2016). 'Analiza normi financijskih usluga poštanskog operatora', Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 24 July 2024, https://urn.nsk.hr/urn:nbn:hr:119:149791

Čičković I. Analiza normi financijskih usluga poštanskog operatora [Master's thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2016 [cited 2024 July 24] Available at: https://urn.nsk.hr/urn:nbn:hr:119:149791

I. Čičković, "Analiza normi financijskih usluga poštanskog operatora", Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:119:149791

Metadata
TitleAnaliza normi financijskih usluga poštanskog operatora
Title (english)Analysis of Postal Operator Norms for Financial Services
AuthorIvana Čičković
MentorTomislav Kljak (mentor)
Committee memberZvonko Kavran (predsjednik povjerenstva)
Committee memberJasna Blašković Zavada (član povjerenstva)
Committee memberMihaela Bukljaš Skočibušić (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Postal Transport)
Zagreb
Defense date and country2016-09-27, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Postal and Telecommunications Traffic
Abstract
U ovome radu prikazano je izvođenje mjerenja usvojenosti norme na temelju metode verifikacije usvojenosti norme. Mjerenje usvojenosti norme provodi se u Hrvatskoj pošti d.d. i to u pet područnih ureda Hrvatske pošte d.d. u gradu Zagrebu. Mjerenje se provodi za tri platno-financijske usluge: Uvid u stanje računa HPB klijenta, HUB uplate-neugovorne-ručni unos i HUB uplate-neugovorne-bar code. Metoda verifikacije usvojenosti norme temelji se na statističko-matematičkoj metodi Metoda trenutačnih zapažanja MTZ. MTZ metoda nalaže predradnje kao što su priprema za snimanje koja završava izradom snimačkog listića koji sadrži sve potrebne elemente snimanja usvojenosti norme. Za potrebe ovog rada izrađena su tri snimačka listića, za svaku platno-financijsku uslugu zasebno. Analiza podataka sa snimačkih listića u ovome radu pokazala je da određene metode zadovoljavaju u potpunosti vrijednost norme u svim poštanskim uredima Hrvatske pošte d.d, dok određene ne zadovoljavaju u određenim poštanskim uredima.
Abstract (english)
This paper shows usage of norm verification method in purpose of norm adoption measurement. Norm adoption measurement was carried out in Hrvatska pošta d.d, specificly in five regional postal offices of Hrvatska pošta d.d in Zagreb. The measurement was made for three financial services: View only account of HPB client, HUB-non-contractual payments-hand input and HUB payment-non-contractual bar code. The method of norm adoption verification is based on statistical-mathematical method under the name Method of current observations or shortcuted MTZ. MTZ method requires preliminary work such as preparing for the shooting, which ends with shooting paper creation where each shooting paper contains all the necessary elements required by norm adoption measurement. For the purpos of this paper, there were three shooting papers made, for each financial service separately. Analysis of data from shooting papers has shown that certain services of Hrvatska pošta d.d fully meet the value of the norm specified for this service in all postal offices of Hrvatska pošta d.d, while some services do not meet the specified norm value for this service in some postal offices.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:149791
Study programmeTitle: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Course: Postal Traffic
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2016-09-28 10:22:17