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undergraduate thesis
Trendovi smanjenja nepravilnosti u prijevozu prtljage u zračnom prometu
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2015. urn:nbn:hr:119:816740
Pinčević, Marija
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Air Transport

Institutional repository: Faculty of Transport and Traffic Sciences

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Pinčević, M. (2015). Trendovi smanjenja nepravilnosti u prijevozu prtljage u zračnom prometu (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:816740

Pinčević, Marija. "Trendovi smanjenja nepravilnosti u prijevozu prtljage u zračnom prometu." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2015. https://urn.nsk.hr/urn:nbn:hr:119:816740

Pinčević, Marija. "Trendovi smanjenja nepravilnosti u prijevozu prtljage u zračnom prometu." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2015. https://urn.nsk.hr/urn:nbn:hr:119:816740

Pinčević, M. (2015). 'Trendovi smanjenja nepravilnosti u prijevozu prtljage u zračnom prometu', Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 28 December 2024, https://urn.nsk.hr/urn:nbn:hr:119:816740

Pinčević M. Trendovi smanjenja nepravilnosti u prijevozu prtljage u zračnom prometu [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2015 [cited 2024 December 28] Available at: https://urn.nsk.hr/urn:nbn:hr:119:816740

M. Pinčević, "Trendovi smanjenja nepravilnosti u prijevozu prtljage u zračnom prometu", Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2015. Available at: https://urn.nsk.hr/urn:nbn:hr:119:816740

Metadata
TitleTrendovi smanjenja nepravilnosti u prijevozu prtljage u zračnom prometu
Title (english)Decreasing Trends of Baggage Irregularity Rates in Air Transport
AuthorMarija Pinčević
MentorRužica Škurla Babić (mentor)
Committee memberAndrija Vidović (predsjednik povjerenstva)
Committee memberMiroslav Borković (član povjerenstva)
Committee memberStanislav Pavlin (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Air Transport)
Zagreb
Defense date and country2015-09-01, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Air Traffic
Abstract
Prtljažni tokovi imaju svoju početnu točku na šalteru za registraciju putnika i prtljage na polaznoj zračnoj luci te završnu točku na krajnjoj destinaciji na mjestu za podizanje prtljage. Neregularnosti s prtljagom se mogu dogoditi u bilo kojoj točki prtljažnog toka, a najčešće se događaju na svjetskim čvorišnim zračnim lukama u kojima se koncentriraju transferni tokovi putnika i prtljage. Stoga, najviši postotak neregularnosti s prtljagom se događa na transfernim letovima. Kada se dogodi neregularnost, putnik odlazi u ured za izgubljenu i nađenu prtljagu da bi se neregularnost prijavila na globalni mrežni program traganja (World Tracer). Redovitost isporuke prtljage ima utjecaj na zadovoljstvo putnika i percepciju o kvaliteti usluge zračne luke. U točkama putničkih i prtljažnih tokova se implementiraju nove tehnologije kojima se smanjuju neregularnosti s prtljagom te se smanjuju kašnjenja i zagušenja u prtljažnim tokovima.
Abstract (english)
Baggage flows have their starting point at check in counter of departure airport and ending point at the arriving airport baggage claim area. Baggage irregularities may occur at every point of baggage flow and they most frequently occur on international hub airports with high concentration of transfer passenger and baggage flows. Therefore, the highest precentage of baggage irregularities happens on transfer flights. When irregularity occurs, passenger goes in lost and found office to report irregularity to World Tracer program. On-time baggage delivery has significant influence to customer's level of satisfaction and perception of the airport service quality. In points of passenger and baggage flows are implemented new tehnologies to reduce baggage irregularities and to reduce delays and congestion of the baggage flows.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:816740
Study programmeTitle: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Course: Air Traffic and Transport
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2017-01-10 12:54:46