This paper discusses the matter concerning the involvement of international agencies and volunteer organizations on the Balkan route in refugee crisis through media analysis. The aim of this paper is to put out the issue of refugee crisis and especially the role of international agencies and voluntary organizations, as well as the media is resolving it. The basis of this analysis are available articles related to the main issues pointed, in the portals of Večernji list and 24 sata as the most popular portals in Croatia. The analysis is made in six-month period, from 17 October, 2015 to 17 April, 2016. Analyzed articles were comparted by four areas of action regarding international agencies and voluntary organizations, relating to: preventive action, reporting on the state, providing help and rehabilitation of negative consequences. Depending on the number of articles in witch presence of operations by agencies and organizations was visible in mentioned areas, agencies and organizations got indicators of involvement that includes: low, medium and high involvement. Agencies and organizations were comparted by portals, as well as with each other, according to main areas. The results showed unsatisfactory involvements by international agencies and voluntary organizations in the areas of prevention and rehabilitation of negative consequences regarding to refugee crisis. It is necessary to make continuous efforts in the field of prevention and rehabilitation of negative consequences, particularly by international agencies, in order to find a long term solution of current actual refugee crisis problem.