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doctoral thesis
Influence of Institutions and Actors on the Reform of Implementation Management
A Comparative Analysis of Social Services in Croatia
Zagreb: University of Zagreb, The Faculty of Political Science, 2018. urn:nbn:hr:114:683850
Kekez Koštro, Anka
University of Zagreb
The Faculty of Political Science

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Kekez Koštro, A. (2018). Influence of Institutions and Actors on the Reform of Implementation Management : A Comparative Analysis of Social Services in Croatia (Doctoral thesis). Zagreb: University of Zagreb, The Faculty of Political Science. Retrieved from https://urn.nsk.hr/urn:nbn:hr:114:683850

Kekez Koštro, Anka. "Influence of Institutions and Actors on the Reform of Implementation Management : A Comparative Analysis of Social Services in Croatia." Doctoral thesis, University of Zagreb, The Faculty of Political Science, 2018. https://urn.nsk.hr/urn:nbn:hr:114:683850

Kekez Koštro, Anka. "Influence of Institutions and Actors on the Reform of Implementation Management : A Comparative Analysis of Social Services in Croatia." Doctoral thesis, University of Zagreb, The Faculty of Political Science, 2018. https://urn.nsk.hr/urn:nbn:hr:114:683850

Kekez Koštro, A. (2018). 'Influence of Institutions and Actors on the Reform of Implementation Management : A Comparative Analysis of Social Services in Croatia', Doctoral thesis, University of Zagreb, The Faculty of Political Science, accessed 25 August 2024, https://urn.nsk.hr/urn:nbn:hr:114:683850

Kekez Koštro A. Influence of Institutions and Actors on the Reform of Implementation Management : A Comparative Analysis of Social Services in Croatia [Doctoral thesis]. Zagreb: University of Zagreb, The Faculty of Political Science; 2018 [cited 2024 August 25] Available at: https://urn.nsk.hr/urn:nbn:hr:114:683850

A. Kekez Koštro, "Influence of Institutions and Actors on the Reform of Implementation Management : A Comparative Analysis of Social Services in Croatia", Doctoral thesis, University of Zagreb, The Faculty of Political Science, Zagreb, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:114:683850

Metadata
TitleInfluence of Institutions and Actors on the Reform of Implementation Management : A Comparative Analysis of Social Services in Croatia
Title (croatian)Utjecaj institucija i aktera na reformu implementacijskog menadžmenta : Komparativna analiza socijalnih usluga u Hrvatskoj
AuthorAnka Kekez Koštro
MentorZdravko Petak (mentor)
MBZ: 126985
MentorPaul Stubbs (komentor)
MBZ: 280220
Committee memberAndrija Henjak (član povjerenstva)
MBZ: 289200
Committee memberDagmar Radin (član povjerenstva)
MBZ: 345110
Committee memberSiniša Zrinščak (član povjerenstva)
MBZ: 179411
GranterUniversity of Zagreb
The Faculty of Political Science
Zagreb
Defense date and country2018-01-31, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Political Science
Comparative Political Science
Universal decimal classification
(UDC)		351 - Particular activities of public administration
Abstract
The aim of this dissertation is to describe and explain the variation in the reform of implementation management in Croatia by looking at various social services. While the reform was based on principles of effectiveness, efficiency and participation in one segment of those services, in the other segment it was used for development of partisan patronage networks. While combining comparative strategy with the process tracing method, the dissertation focuses on six social services and relies on interviews with policy actors, official documents and statistical data to map and explain different reform outcomes. By using comparable case strategy, dissertation identifies two factors that led to differences in implementation of reformed social services and affected the capacity of political parties to use social policy reform as an instrument of patronage. Sufficiently institutionalized setting in which services were provided prior to the reform, with both dense working procedures and professional standards, reduces the ability of political parties to integrate political patronage into implementation management. In the case of a minimal or non-existent institutional setting, the involvement of service beneficiaries or actors advocating their interests constrains possibilities for party patronage. While employing the process-tracing method, the dissertation uses the notion of political metagovernance as a conceptual starting point and crafts a causal mechanism that can account for the distortive impact of partisan patronage on the reform of service provision. By analysing the case in which comparative analysis indicated distortions in the service provision, it reveals how the patronage-driven political executive inspired by network-based forms of governance failed to move traditional service provision into novel implementation mode but overly politicized the role of metagovernors instead while using the reform for the selective distribution of public funding and employment of party supporters as service providers.
Abstract (croatian)
Svrha ovog doktorskog rada je analizirati ishode reforme javnog menadžmenta u Hrvatskoj razmatrajući implementaciju socijalne politike. Dok se u jednom segmentu socijalnih usluga reforma temeljila na principima djelotvornosti, štedljivosti i sudjelovanja građana, u drugom segmentu se iskoristila za omogućavanje stranačkog pokroviteljstva. Doktorat uspoređuje šest socijalnih usluga koje su bile obuhvaćene reformom, a jednu dodatno istražuje analizom procesa. Obje analize temelje se na intervjuima s akterima uključenima u dizajn i provedbu izabranih usluga, službenim dokumentima te na dokumentima i službenim podacima vezanima za provedbu izabranih socijalnih usluga. Komparativom analizom izabranih usluga, doktorat pokazuje da je uslijed reforme došlo do različitih oblika implementacijskog menadžmenta te identificira dva činitelja koji su doveli do razlika u implementacijskom menadžmentu izabranih usluga i koji su utjecali na mogućnost političkih stanaka da koriste reformu upravljanja za pružanje socijalnih usluga u svrhu političkog pokroviteljstva. Razvijen institucionalni okvir u kojem su usluge bile pružane prije reforme, karakteriziran gustim procedurama i profesionalnim standardima, pokazao se kao činitelj koji umanjuje mogućnost političkih stanaka da političko pokroviteljstvo ugrade u menadžment pružanjem javnih usluga. U uslugama u kojima je taj okvir bio nedostatno razvijen, uključenost samih korisnika u dizajn i pružanje usluge i/ili postojanje aktera koji zagovaraju i/ili štite interese korisnika pokazao se kao ograničavajući činitelj za stranačko pokroviteljstvo. Uz primjenu metode analize procesa, doktorski rad iskoristio je koncept političkog meta-upravljanja kao temelj za izgradnju kauzalnog mehanizma kojim se može objasniti način na koji je stranačko pokroviteljstvo negativno utjecalo na reformu upravljanja pružanjem usluga i pervertiralo je. Analizirajući slučaj u kojem je komparativna analiza ukazala na prisutnost "pervertiranog", politički opterećenog upravljanja pružanjem usluge, doktorat pokazuje mehanizam kojim je izvršna vlast politizirala reformski proces i iskoristila ga za favorizirajuću alokaciju javnih sredstava te zapošljavanje članova i podražavatelja stranke na vlasti.
Keywords
Keywords (croatian)
Languageenglish
URN:NBNurn:nbn:hr:114:683850
Study programmeTitle: Comparative politics - doctoral study programme
Study programme type: university
Study level: postgraduate
Academic / professional title: DOKTOR/DOKTORICA ZNANOSTI, PODRUČJE DRUŠTVENIH ZNANOSTI, POLJE POLITOLOGIJA (DOKTOR/DOKTORICA ZNANOSTI, PODRUČJE DRUŠTVENIH ZNANOSTI, POLJE POLITOLOGIJA)
Type of resourceText
Extent231 str.; 31 cm.
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) icon
Created on2018-04-20 10:04:29