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undergraduate thesis
Optimiranje upravljanja uslužnim procesima
Zagreb: University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, 2009. urn:nbn:hr:235:967314
Tošić, Marina
University of Zagreb
Faculty of Mechanical Engineering and Naval Architecture

Institutional repository: Repository of Faculty of Mechanical Engineering and Naval Architecture University of Zagreb

Cite this document

Tošić, M. (2009). Optimiranje upravljanja uslužnim procesima (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture. Retrieved from https://urn.nsk.hr/urn:nbn:hr:235:967314

Tošić, Marina. "Optimiranje upravljanja uslužnim procesima." Undergraduate thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, 2009. https://urn.nsk.hr/urn:nbn:hr:235:967314

Tošić, Marina. "Optimiranje upravljanja uslužnim procesima." Undergraduate thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, 2009. https://urn.nsk.hr/urn:nbn:hr:235:967314

Tošić, M. (2009). 'Optimiranje upravljanja uslužnim procesima', Undergraduate thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, accessed 26 August 2024, https://urn.nsk.hr/urn:nbn:hr:235:967314

Tošić M. Optimiranje upravljanja uslužnim procesima [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture; 2009 [cited 2024 August 26] Available at: https://urn.nsk.hr/urn:nbn:hr:235:967314

M. Tošić, "Optimiranje upravljanja uslužnim procesima", Undergraduate thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, Zagreb, 2009. Available at: https://urn.nsk.hr/urn:nbn:hr:235:967314

Metadata
TitleOptimiranje upravljanja uslužnim procesima
Title (english)Optimizing the management of service processes
AuthorMarina Tošić
MentorNedeljko Štefanić (mentor)
GranterUniversity of Zagreb
Faculty of Mechanical Engineering and Naval Architecture
Zagreb
Defense date and country2009-02-26, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Mechanical Engineering
Abstract
Procesni pristup podrazmijeva svaku organizaciju, tj. svaki njen dio kao proces koji pretvara ulazne komponente (input) u izlazne veličine (output) . Rezultat nekog procesa može biti poizvod ili usluga. Cilj svakog procesa je pružiti maksimalnu uslugu klijentu u što kraćem vremenu.Kako bi postigli pravi cilj u procesu, promatra se stvarni dijagram tijeka procesa i na temelju njega pokušava se smanjiti određen broj aktivnosti (ako će rezultat ostati isti) ili smanjiti vrijeme trajanja aktivnosti. želja za kontinuiranom optimizacijom procesa dovodi po povečane učinkovitosti, smanjenja troškova, nepotrebnih zastoja i zadovoljstva klijenata, što je ključni uspjeh na tržištu rada.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:235:967314
Study programmeTitle: Mechanical Engineering
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/ prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka strojarstva (sveučilišni/a prvostupnik/ prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka strojarstva)
Type of resourceText
File originBorn digital
Access conditionsClosed access
Terms of useLicence In copyright icon
Created on2019-05-21 14:58:57