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master's thesis
Primjena Lean six sigma alata u poboljšanju uslužnih procesa
Zagreb: University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, 2021. urn:nbn:hr:235:550563
Tkalčić, Matej
University of Zagreb
Faculty of Mechanical Engineering and Naval Architecture

Institutional repository: Repository of Faculty of Mechanical Engineering and Naval Architecture University of Zagreb

Cite this document

Tkalčić, M. (2021). Primjena Lean six sigma alata u poboljšanju uslužnih procesa (Master's thesis). Zagreb: University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture. Retrieved from https://urn.nsk.hr/urn:nbn:hr:235:550563

Tkalčić, Matej. "Primjena Lean six sigma alata u poboljšanju uslužnih procesa." Master's thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, 2021. https://urn.nsk.hr/urn:nbn:hr:235:550563

Tkalčić, Matej. "Primjena Lean six sigma alata u poboljšanju uslužnih procesa." Master's thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, 2021. https://urn.nsk.hr/urn:nbn:hr:235:550563

Tkalčić, M. (2021). 'Primjena Lean six sigma alata u poboljšanju uslužnih procesa', Master's thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, accessed 03 December 2024, https://urn.nsk.hr/urn:nbn:hr:235:550563

Tkalčić M. Primjena Lean six sigma alata u poboljšanju uslužnih procesa [Master's thesis]. Zagreb: University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture; 2021 [cited 2024 December 03] Available at: https://urn.nsk.hr/urn:nbn:hr:235:550563

M. Tkalčić, "Primjena Lean six sigma alata u poboljšanju uslužnih procesa", Master's thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, Zagreb, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:235:550563

Metadata
TitlePrimjena Lean six sigma alata u poboljšanju uslužnih procesa
Title (english)Application of Lean six sigma tools in service process improvement
AuthorMatej Tkalčić
MentorMiro Hegedić (mentor)
MentorNataša Tošanović (mentor)
GranterUniversity of Zagreb
Faculty of Mechanical Engineering and Naval Architecture
Zagreb
Defense date and country2021-07, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Mechanical Engineering
Abstract
Lean Six Sigma je jedna od najčešće korištenih metodologija industrijskog inženjerstva. Iako je proizašla iz potrebe za poboljšanjem proizvodnih procesa, može se koristiti za poboljšanje procesa u uslužnim djelatnostima. U ovom radu se istražuje implementacija Lean Six Sigma metodologije u uslužnim djelatnostima kroz case study provedenog Lean Six Sigma projekta. Rad se sastoji od dva dijela, teorijskog i praktičnog. Teorijski dio se sastoji od teorijskog pregleda LSS metodologije (poglavlje 2) te osnova rada u programskom jeziku R (poglavlje 3). Praktični dio se sastoji od detaljnog opisa LSS projekta provedenog u stanici za tehnički pregled (poglavlje 4), dok se u poglavlju 5 daju neka promišljanja i iskustva vezana za samostalni pristup rješavanju zadanog problema.
Abstract (english)
Lean Six Sigma is one of the most common methodologies of industrial engineering. Although it arose from the need to improve production processes, it can be used to improve processes in service industries. This paper covers the implementation of the Lean Six Sigma methodology in service industries through a case study of the Lean Six Sigma project. Thesis consists of two parts, theoretical and practical. The theoretical part consists of a theoretical overview of the LSS methodology (Chapter 2) and the basics of programming language R (Chapter 3). The practical part consists of a detailed description of the LSS project carried out in the technical inspection station for vehicles (Chapter 4), while Chapter 5 provides some reflections and experiences related to one's own approach to solving the given problem.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:235:550563
Study programmeTitle: Mechanical Engineering
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka strojarstva (magistar/magistra inženjer/inženjerka strojarstva)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Embargo expiration date: 2023-07-08
Terms of useLicence In copyright icon
Created on2021-07-09 11:00:45