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undergraduate thesis
Primjena Digitalnog Leana u uslužnim procesima
Zagreb: University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, 2022. urn:nbn:hr:235:606322
Bilić, Bruno
University of Zagreb
Faculty of Mechanical Engineering and Naval Architecture

Institutional repository: Repository of Faculty of Mechanical Engineering and Naval Architecture University of Zagreb

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Bilić, B. (2022). Primjena Digitalnog Leana u uslužnim procesima (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture. Retrieved from https://urn.nsk.hr/urn:nbn:hr:235:606322

Bilić, Bruno. "Primjena Digitalnog Leana u uslužnim procesima." Undergraduate thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, 2022. https://urn.nsk.hr/urn:nbn:hr:235:606322

Bilić, Bruno. "Primjena Digitalnog Leana u uslužnim procesima." Undergraduate thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, 2022. https://urn.nsk.hr/urn:nbn:hr:235:606322

Bilić, B. (2022). 'Primjena Digitalnog Leana u uslužnim procesima', Undergraduate thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, accessed 25 December 2024, https://urn.nsk.hr/urn:nbn:hr:235:606322

Bilić B. Primjena Digitalnog Leana u uslužnim procesima [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture; 2022 [cited 2024 December 25] Available at: https://urn.nsk.hr/urn:nbn:hr:235:606322

B. Bilić, "Primjena Digitalnog Leana u uslužnim procesima", Undergraduate thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, Zagreb, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:235:606322

Metadata
TitlePrimjena Digitalnog Leana u uslužnim procesima
Title (english)Application of Digital Lean in service processes
AuthorBruno Bilić
MentorNedeljko Štefanić (mentor)
GranterUniversity of Zagreb
Faculty of Mechanical Engineering and Naval Architecture
Zagreb
Defense date and country2022-03-02, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Mechanical Engineering
Abstract
Tema ovog završnog rada je primjena Digitalnog Lean-a u uslužnim procesima sa stavljenim fokusom na zdravstvo kao uslužnu djelatnost tj. specifičnije, privatnu medicinsku polikliniku. U radu će se opisati metodologija Lean (vitkog) menadžmenta uz sistematizirane principe i pojedine alate ove metodologije. Nadalje, detaljno će se objasniti pojam Industrije 4.0 od općenitih karakteristika do brojnih digitalnih tehnologija koje čine temelj navedenog pojma. Uz pomoć opisane metodologije Lean (vitkog) menadžmenta i objašnjene Industrije 4.0 i digitalnih tehnologija koje iz nje proizlaze, predstavit će se novo područje ili koncept Digitalnog Lean-a koji donosi brojne prednosti i mogućnosti u poslovanju poduzeća u bilo kojem području djelatnosti. Na primjeru jednog poduzeća, konkretno jedne privatne medicinske poliklinike, prikazat će se primjena Digitalnog Lean-a u medicinskoj praksi te potencijal koji ovaj koncept sadrži. Također, postignuti rezultati bit će kvantificirani uz brojne prijedloge za buduće poboljšanje poslovanja poliklinike.
Abstract (english)
The topic of this paper is the application of Digital Lean in service processes with a focus on healthcare as a service activity, ie more specifically, a private medical clinic. The paper will describe the methodology of Lean management with systematized principles and individual tools of this methodology. Furthermore, the term Industry 4.0 will be explained in detail, from general characteristics to numerous digital technologies that form the basis of this term. With the help of the described Lean management methodology and explained Industry 4.0 and digital technologies that arise from it, a new area or concept of Digital Lean will be presented, which brings numerous advantages and opportunities in business operations in any field. The application of Digital Lean in medical practice and the potential that this concept contains will be presented on the example of one company, specifically a private medical clinic. Also, the achieved results will be quantified with numerous proposals for future improvement of the polyclinic's operations.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:235:606322
Study programmeTitle: Mechanical Engineering
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/ prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka strojarstva (sveučilišni/a prvostupnik/ prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka strojarstva)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2022-02-25 09:44:23