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master's thesis
Organizacija poslovanja u odjelu smještaja hotela Terme Jezerčica, Donja Stubica
Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. urn:nbn:hr:191:964817
Klanjčić, Ana
University of Rijeka
Faculty of Tourism and Hospitality Management

Institutional repository: Repository of Faculty of Tourism and Hospitality Management

Cite this document

Klanjčić, A. (2021). Organizacija poslovanja u odjelu smještaja hotela Terme Jezerčica, Donja Stubica (Master's thesis). Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management. Retrieved from https://urn.nsk.hr/urn:nbn:hr:191:964817

Klanjčić, Ana. "Organizacija poslovanja u odjelu smještaja hotela Terme Jezerčica, Donja Stubica." Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. https://urn.nsk.hr/urn:nbn:hr:191:964817

Klanjčić, Ana. "Organizacija poslovanja u odjelu smještaja hotela Terme Jezerčica, Donja Stubica." Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. https://urn.nsk.hr/urn:nbn:hr:191:964817

Klanjčić, A. (2021). 'Organizacija poslovanja u odjelu smještaja hotela Terme Jezerčica, Donja Stubica', Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, accessed 25 November 2024, https://urn.nsk.hr/urn:nbn:hr:191:964817

Klanjčić A. Organizacija poslovanja u odjelu smještaja hotela Terme Jezerčica, Donja Stubica [Master's thesis]. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management; 2021 [cited 2024 November 25] Available at: https://urn.nsk.hr/urn:nbn:hr:191:964817

A. Klanjčić, "Organizacija poslovanja u odjelu smještaja hotela Terme Jezerčica, Donja Stubica", Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:191:964817

Metadata
TitleOrganizacija poslovanja u odjelu smještaja hotela Terme Jezerčica, Donja Stubica
Title (english)Business Organization in the Accommodation Department in the Hotel „Terme Jezerčica“, Donja Stubica
AuthorAna Klanjčić
MentorVlado Galičić (mentor)
GranterUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Opatija
Defense date and country2021-07-13, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Ovaj diplomski rad govori o organizaciji poslovanja u odjelu smještaja hotela „Terme Jezerčica“ u Donjoj Stubici. U radu je istaknuta važna uloga prijamnog odjela i odjela hotelskog domaćinstva. Sami prijamni odjel predstavlja „srce“ hotela te prvi kontakt gosta s hotelom, zbog čega je osobito važno ostaviti što bolji prvi dojam. U radu su navedeni zadatci i poslovi koje obavljaju odjel hotelskog domaćinstva i prijamni odjel, popraćeno uz važnost odjela prodaje i odjela marketinga. Tijekom boravka gosta u hotelu, najveći „teret“ pada na djelatnike hotela prijamnog odjela i odjela domaćinstva hotela, koji su uz djelatnike odjela hrane i pića, u najvećem kontaktu s gostom te upravo o njima ponajviše ovisi zadovoljstvo gosta boravkom u hotelu. Iz tog je razloga osobito važno da osoblje bude iskusno, educirano, pristojno, etično, srdačno i ljubazno te prijatnog izgleda.
Abstract (english)
This thesis talks about the business organization in the accommodation department in the hotel „Terme Jezerčica“ in Donja Stubica. This paper emphasizes the importance of the reception department and the hotel household department. The reception department itself is the heart of the hotel and the first contact of the guest with the hotel, which is the reason why it is especially important to leave the best possible first impression. This thesis lists the tasks performed by the household and reception hotel departmentss, accompanied with the importance of the sales and marketing department. During the stay of the guest in the hotel, the biggest "burden" falls on the hotel staff of the reception department and the household department of the hotel, who, along with the staff of the food and beverage department, are in the greatest contact with the guest. For this reason, it is especially important that the staff be experienced, educated, polite, ethical, cordial and kind and have a pleasant appearance.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:191:964817
Study programmeTitle: Hospitality Management
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2022-07-28 10:03:06