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undergraduate thesis
Pružanje javnih usluga na primjeru poduzeća Hrvatska pošta
Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, 2024. urn:nbn:hr:277:078961
Gašpar, Ivana
Josip Juraj Strossmayer University of Osijek
Faculty of Tourism and Rural Development in Pozega

Institutional repository: FTRR Repository

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Gašpar, I. (2024). Pružanje javnih usluga na primjeru poduzeća Hrvatska pošta (Undergraduate thesis). Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega. Retrieved from https://urn.nsk.hr/urn:nbn:hr:277:078961

Gašpar, Ivana. "Pružanje javnih usluga na primjeru poduzeća Hrvatska pošta." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, 2024. https://urn.nsk.hr/urn:nbn:hr:277:078961

Gašpar, Ivana. "Pružanje javnih usluga na primjeru poduzeća Hrvatska pošta." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, 2024. https://urn.nsk.hr/urn:nbn:hr:277:078961

Gašpar, I. (2024). 'Pružanje javnih usluga na primjeru poduzeća Hrvatska pošta', Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, accessed 06 November 2024, https://urn.nsk.hr/urn:nbn:hr:277:078961

Gašpar I. Pružanje javnih usluga na primjeru poduzeća Hrvatska pošta [Undergraduate thesis]. Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega; 2024 [cited 2024 November 06] Available at: https://urn.nsk.hr/urn:nbn:hr:277:078961

I. Gašpar, "Pružanje javnih usluga na primjeru poduzeća Hrvatska pošta", Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, Požega, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:277:078961

Metadata
TitlePružanje javnih usluga na primjeru poduzeća Hrvatska pošta
Title (english)Provision of Public Services on the Example of Hrvatska Pošta
AuthorIvana Gašpar
MentorAntun Marinac (mentor)
Committee memberMirjana Jeleč Raguž (predsjednik povjerenstva)
Committee memberAntun Marinac (član povjerenstva)
Committee memberVedran Gongeta (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Tourism and Rural Development in Pozega
Požega
Defense date and country2024-03-20, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Law
Abstract
Javne su usluge one usluge koje se pružaju radi dobrobiti građana od strane vlade ili kakvih drugih javnih institucija. Javne usluge komunikacije imaju vitalnu ulogu za razvoj društva u ekonomskom i socijalnom pogledu. Predmet i svrha rada je prikaz poštanskih javnih usluga kroz poduzeće Hrvatska pošta. Poštanske usluge podrazumijevaju slanje pismovnih pošiljaka, paketa, preporučenih pošiljaka, pošiljaka s označenom vrijednosti, izravne pošte i tiskanica u unutarnjem i međunarodnom prometu. Ipak, u današnjim uvjetima poslovanja se zadaća poštanskog prometa polagano mijenja. Temeljno poslovanje Hrvatske pošte čine poštanske i financijske usluge, no osim njih, ovo poduzeće konstantno uvodi i razvija nove i inovativne usluge te na taj način otvara nove segmente tržišta. Osim toga, neprestano se radi i na razvoju logističkih usluga, sukladno trendovima prisutnima na tržištu. U razvoju poslovanja Hrvatske pošte digitalizacija procesa dostave te isporučivanja pošiljaka predstavlja velik daljnji korak.
Abstract (english)
Public services are those services that are provided for the benefit of citizens by the government or some other public institutions. Public communication services play a vital role in the economic and social development of society. The subject and purpose of the work is the presentation of public postal services through the Hrvatska pošta company. Postal services include the sending of letter items, packages, registered items, items with marked value, direct mail and stationery in domestic and international traffic. However, in today's business conditions, the task of postal traffic is slowly changing. The core business of Croatian Post consists of postal and financial services, but apart from them, this company constantly introduces and develops new and innovative services, thereby opening up new market segments. In addition, we are constantly working on the development of logistics services, in accordance with the trends present in the market. In the development of the business of Croatian Post, the digitization of the delivery process and the delivery of shipments represents a major further step.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:277:078961
Study programmeTitle: Social Sciences - Administrative Studies
Study programme type: professional
Study level: undergraduate
Academic / professional title: prvostupnik/prvostupnica (baccalaureus/baccalaurea) javne uprave (prvostupnik/prvostupnica (baccalaureus/baccalaurea) javne uprave)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2024-03-28 12:09:34