| Abstract | SAŽETAK
UVOD: Zadovoljstvo zbog suosjećanja nastaje kada empatija motivira osobu da djeluje altruistički i ublaži bol pacijenata, dok izgaranje i sekundarni traumatski stres nastaju kao kumulativni ishod dugotrajnog, kontinuiranog i intenzivnog kontakta s pacijentima i izlaganja patnji istih.
CILJ: Glavni cilj ovog istraživanja bio je istražiti i opisati profesionalnu kvalitetu života medicinskih sestara/tehničara u Hrvatskoj.
METODE: U istraživanju je sudjelovao prigodan uzorak ispitanika, odnosno 229 medicinskih sestara/tehničara zaposlenih na svim razinama zdravstvene zaštite. Podaci su prikupljeni pomoću standardizirane Skale profesionalne kvalitete života (PROQOL), koja se sastoji od 30 tvrdnji za koje ispitanici ocjenjuju koliko često su doživjeli opisanu emociju u posljednjih 30 dana. Obrada podataka provedena je pomoću programa Statistica (Version 13.5.0.17, 1984-2018 TIBCO Software Inc), a razina zadovoljstva zbog suosjećanja, izgaranja i sekundarnog traumatskog stresa uspoređena je, ovisno o spolu, dobi i mjestu zaposlenja, pomoću Pearsonovog Hi-kvadrat testa na razini statističke značajnosti od p < 0,05 (5%).
REZULTATI: 62,50% muškaraca i 55,60% žena doživjelo je visoku razinu zadovoljstva od suosjećanja, dok je razina izgaranja bila podjednaka kod oba spola. 54,17% muškaraca doživjelo je nisku razinu sekundarnog traumatskog stresa, a 59,51% žena prosječnu razinu istog. Visoka razina zadovoljstva zbog suosjećanja u najvećoj mjeri doživljena je u svim dobnim skupinama, a ispitanici mlađi od 20 godina doživljavaju nisku razinu izgaranja i višu razinu sekundarnog traumatskog stresa u odnosu na druge dobne skupine. Prosječna razina zadovoljstva zbog suosjećanja i izgaranja doživljena je od strane ispitanika koji rade u jedinici intenzivne njege, patronažnoj službi, specijalističkim ordinacijama i ustanovama za zdravstvenu njegu u kući, što je niže u usporedbi s drugim ispitanicima. Jedino ispitanici koji rade u jedinici intenzivnog liječenja doživljavaju nisku razinu sekundarnog traumatskog stresa, dok ostali ispitanici doživljavaju prosječnu razinu istog.
ZAKLJUČAK: Spol, dob i radno mjesto nemaju značajan utjecaj na profesionalnu kvalitetu života medicinskih sestara/tehničara. Bolja profesionalna kvaliteta života može potencijalno smanjiti visoke stope fluktuacije medicinskih sestara/tehničara i time poboljšati kvalitetu skrbi. |
| Abstract (english) | ABSTRACT
INTRODUCTION: Compassion satisfaction occurs when empathy motivates a person to act altruistically and alleviate the pain of patients, while burnout and secondary traumatic stress occur as a cumulative outcome of long-term, continuous, and intense contact with patients and exposure to their suffering.
OBJECTIVE: The main objective of this research was to investigate and describe the professional quality of life of nurses/technicians in Croatia.
METHODS: A convenient sample of respondents participated in the research; 229 nurses employed at all levels of health care. Data were collected using the standardized Professional Quality of Life Scale (PROQOL), which consists of 30 statements for which respondents’ rate how often they experienced the described emotion in the last 30 days. Data processing was performed using the Statistica program (Version 13.5.0.17, 1984-2018 TIBCO Software Inc), and the level of satisfaction due to compassion, burnout and secondary traumatic stress was compared, depending on gender, age, and place of employment, using the Pearson Chi-square test. at the level of statistical significance of p < 0.05 (5%).
RESULTS: 62.50% of men and 55.60% of women experienced a high level of satisfaction due to compassion, while the level of burnout was equal in both sexes. 54.17% of men experienced a low level of secondary traumatic stress, and 59.51% of women experienced an average level of it. A high level of satisfaction due to compassion was experienced to the greatest extent in all age groups, and respondents under the age of 20 experienced a low level of burnout and a higher level of secondary traumatic stress compared to other age groups. Average levels of compassion satisfaction and burnout were experienced by respondents working in intensive care units, outpatient services, specialist surgeries and home health care facilities, which was lower compared to other respondents. Only the subjects who work in the intensive care unit experience a low level of secondary traumatic stress, while the other subjects experience an average level of it.
CONCLUSION: Gender, age and workplace do not have a significant impact on the professional quality of life of nurses/technicians. A better professional quality of life can potentially reduce the high turnover rates of nurses and thereby improve the quality of care. |
