While its only purpose in the past was to protect the product, today's packaging is supposed to evoke emotions and communicate with the customer; to attract, to leave a good impression, to help the customer in his decision whether to buy a certain product or not. The development of technologies and materials has raised the question to what extent the health of human beings can be affected by the materials and processes used in the packaging production. The rise in the production of packaging leads to the problem of large quantities of waste, high energy consumption and the problem of disposal and recycling. Its presence in all segments of modern life has made packaging an environmental problem. This paper describes the influence of packaging on the customer, its impact on human health and the environment. A survey was carried out to examine the attitudes of users on the pros and cons of packaging. The questions were conceived so as to find out about the habits of customers when buying and choosing products. How does the packaging affect them, how do they use it, do they throw it away after usage or use it several times, and can the packaging materials have a negative health impact. The questions led to a conclusion on the attitude of customers and consumers towards packaging and its influence on us. Despite the fact that the packaging is completely ignored in the mind of the consumer, it is the contact point between the manufacturer and the user, and very important for consumer products. The packaging produced today has the task to meet all the needs of the consumer while not influencing him negatively.