The purpose of this thesis is to analyze crisis communication on the example of the Civil Protection Headquarters of the Republic of Croatia. In order to gain the best possible insight into the public opinion on the crisis communication of the Headquarters, we conducted a survey. Participants answered the survey questions via the Internet, and the survey was completed by 395 people. The results showed that the majority of participants believe that the Headquarters is not transparent and their communication is not credible. Also, participants feel that the Headquarters did not explain the decisions clearly enough. The devastating fact for the Headquarters is that the vast majority of participants answered that they trust the Headquarters less than at the beginning, or do not trust it at all. Furthermore, the articles from the index.hr, vecernji.hr, 24sata.hr and dnevnik.hr portals were analyzed in the period during and after the first wave of infection, until the beginning of the second wave of infection. The analyzed articles wrote about the most famous topics in that period. The analysis showed that the articles from different portals did not differ too much from each other. The same trend was noticed in all portals, which means that they started with an informative and positive tone of reporting on the Headquarters, and at the end of the first wave they switched to a more negative tone of reporting. Of all analyzed portals, the one that stood out the most was 24sata.hr. Its articles spoke most critically about the Headquarters. For further research, changes in the way of reporting from the beginning of the second wave of infection to more recent dates should be analyzed.