With the advent of digitalization and new media, organizations have implemented online communication in their daily lives, which has led to numerous innovations in employee communication in their workplace. Interpersonal communication enables instant feedback and non-verbal communication which contributes to active listening which is extremely important for employee satisfaction. Online communication offers the possibility of very fast change of information and availability of information channels at any time and in any place, which came to the fore in the COVID-19 pandemic. The aim of this paper is to explore the changes and innovations brought by new media in interpersonal communication and relationships in the work environment, and the satisfaction of communicators with a new way of communicating. The research was conducted using a survey method of 210 respondents in the employment relationship and offered conclusions on how employees choose interpersonal communication in the work environment and consider it the deepest. They like to use online communication for its speed and availability, but agree that it can be a source of misunderstanding. The novelities that new media has brought to communication in the work environment does not have to contradict interpersonal communication. That is why it is important for employee satisfaction to understand these changes, new media and the default of online communication, and to practice interpersonal communication skills so that the entire communication in the organization is as high quality and purposeful as possible.